Business Manager - Outreach

Hiring Department: Path Labs

Location: Chicago, IL USA

Requisition ID: 1018069

Posting Close Date: 5/22/2023

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Description:

Position Summary
Path labs is seeking a Business Manager of outreach to join the pathology department. The Outreach Business Manager will be responsible for the direct oversight of the Outreach Customer Service section. They will also provide support for all administrative/operational tasks within the Path Labs Outreach Department and collaborate with both internal/external staff and clients to ensure quality service for the department/clients. The business manager is expected to work independently and handle complex situations while ensuring the highest level of service and compliance.

Duties & Responsibilities

• 
  Responsible for day-to-day oversight and supervision of Customer Service employees.
• Assists with personnel functions such as interviewing, selecting, training, supervising, evaluating performance, and/or developing staff, work schedules, assignments
• Participate in resolving any problems which may develop due to scheduling or behavior issues.

• Participates or assists with initiatives to promote effective process design, development and implementation of other technologies
• Participates in improvement projects and on assigned committees

• Excellent customer service and public relations skills, and an ability to work effectively in a team environment

• Provides support to Director of Business Operations, Sales Team (Internal/External), other staff with complex inquiries/issues and/or other assistance as needed

• Provides support to Procurement team to answer any client related questions, communicate with both internal/external staff, clients and vendors to ensure all required testing materials are provided for lab testing.

• Responsible for all administrative tasks for the Path Labs Outreach department

• Compiles and assembles data; generates and/or prepares administrative reports.
• Develops and/or manages business correspondences, as directed.
• Assists in budget development and/or strategic fiscal planning preparations as needed
• Facilitates and/or advises on the business and/or fiscal operations of a unit(s)
• Maintains and manages records for business and/or fiscal operations
• Assists in the review, preparation, and/or management of contract
• Collaborates with and/or serves as a liaison to agencies, administrators, departments, stakeholders, and/or vendors relative to the business and/or fiscal operations of a unit(s)
• Assists with the development, implementation, and interpretation of operational policies and procedures relative to the business and/or fiscal operations of a unit(s)
• Ensures compliance with government, industry, or institutional regulatory guidelines relative to the business and/or fiscal operations of a unit(s)

• Performs other related duties as assigned.

Qualifications:

Minimum Qualifications

Preferred Qualifications

Previous Supervisory experience required
Oversight of high volume Call Center experience required.
Previous Healthcare/Lab experience preferred.

Experience with Reference Laboratory services
Experience with Civil Service Environment

This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits

For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation