Job description

Building Operations Monitor, Full-time

The Downers Grove Public Library (DGPL) is seeking a friendly, customer service-oriented individual to serve as Building Operations Monitor. This position maintains a safe, secure, and welcoming environment for all while prioritizing the library’s values and objectives in the implementation of safety procedures to ensure the library is a place for everyone to discover, grow, play, and learn. The Building Operations Monitor should be accustomed to working with customers and staff from diverse backgrounds and committed to supporting DGPL with its equity, diversity, and inclusion work.

The successful candidate will:

● Ensure the safety of the building, patrons, and staff by making frequent visits throughout the entire facility and grounds

● Proactively address behavior that violates the library’s Code of Conduct in a manner that is consistent with the library’s values and practices

● Think critically, remain calm and respectful, and adapt quickly during unexpected or difficult situations

● Deescalate stressful situations through the use of trauma-informed crisis intervention practices, empathy-driven customer service, and an equity lens

● Engage with library patrons to enhance their library experience

● Be able to stand and walk for extended periods of time, lift 50lbs, and work outdoors

Two years’ experience working with the public in safety is preferred but not required. The hourly pay rate starts from $17.84, depending on qualifications and experience. Benefits include vacation leave, personal leave, sick leave, and enrollment in the Illinois Municipal Retirement Fund pension program.

The Building Operations Monitor will be scheduled for 37.5 hours weekly which includes weekend rotations. Interested candidates should submit an application, cover letter, and resume to Ian Knorr, Building Operations Director, at iknorr@dglibrary.org. Applications will be accepted until the position is filled.

The Downers Grove Public Library is an equal opportunity employer. We are committed to creating and supporting an equitable, diverse, inclusive, and anti-racist workforce and sustaining an environment that is welcoming to all.

Job Type: Full-time

Pay: From $17.84 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• public safety and security: 2 years (Preferred)
• customer service: 2 years (Preferred)

Work Location: In person

Application Deadline: 12/03/2021

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