Would you like to join a growing, member-owned, not-for-profit financial institution that is one of the Best of the Best in Monmouth County per the Asbury Park Press Readers' Choice Awards 2 years in a row?

We have refreshed our brand and our new CEO and Leadership Team are focused on the well-being of our Employees and the enrichment of the work environment! If this appeals to you and you would like to be part of a "Winning Team", then please consider applying for the Member Services Specialist position at First Atlantic Federal Credit Union.

Who we are:

Around here we do things differently. Maybe it's the ocean breeze. Or the music. Or the fact that we've been a part of the landscape for over 80 years. Around here we put our members first. Always have, and always will. At First Atlantic, local is more than a saying. It's knowing that when our community thrives, we all thrive. Our continued mission is to support our members and deliver the best value in financial services. It's where trust and tradition meet innovation and versatility, and the community is paramount.

First Atlantic is headquartered in Eatontown, New Jersey, with branches in Eatontown, Neptune, Oceanport and Toms River. Anyone who lives, works, worships, volunteers or attends school in Monmouth or Ocean counties is eligible to join. Family members of a First Atlantic member can also belong.

What we are looking for:

We are seeking a Branch Manager who will: teach and implement a culture focused on sales and service; develop and implement strategic deposit and loan sales plans; foster member growth and retention relationships; acquire new members and sustain overall branch profitability; manage the day-to-day operations of the branch including staffing, budgets, branch and ATM reconciliation, branch audits and cash flow management; produce daily, weekly and monthly reports pertaining to sales and operations; complete, maintain and coordinate member profile documentation in order to ensure optimum engagement; develop and maintain meaningful member relationships with all members focusing on making First Atlantic the Primary Financial Institution; solicit new members via telemarketing and outside canvassing of local businesses; direct staffing, training and performance evaluations to develop and manage successful sales and service programs; monitor and report on competitive intelligence including pricing and special offerings via newspapers, internet and by performing competitive shops.

Job Summary

The Branch Manager will provide leadership to the bank through efficient daily operations in all areas of banking service. Facilitates customer awareness and education of bank capabilities, tools, and resources. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. Go out to meet business needs in the community and bring in new business.

Responsibilities

• Schedules and supervises customer service representatives, head teller, tellers, safety deposit clerk, and financial service managers in daily tasks and operations.
• Conducts performance evaluations that are timely and constructive.
• Assists manager in efforts to reach profit, performance, and customer service goals.
• Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
• Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.
• Coordinates communication with branch staff.
• Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
• Oversees and assists with the preparation of all branch reports for approval by manager.
• Attends and participates in periodic staff meetings.
• Manages branch operations when manager is absent.
• Performs other related duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Excellent math and accounting skills.
• Excellent personal and professional leadership skills.
• Understanding of banking regulatory matters and procedures for proper operation.
• Ability to perform various banking procedures and operations.
• Ability to remain professional and composed under pressure.
• Proficient with Microsoft Office Suite or similar software programs.
• Bilingual in Spanish

Education

High school graduate or GED or two - three years' experience

Associate degree or bachelor's degree in related field or equivalent banking industry experience.

What we offer:

We offer competitive salaries, generous paid time off including eleven paid holidays per year, comprehensive medical and dental coverage, vision plan, 401(k) savings with company match, life insurance, disability insurance, health savings accounts, product discounts and tuition reimbursement. In addition, we offer a great work environment, employee recognition and appreciation events, and the opportunity to volunteer in the community.