JOB DESCRIPTION

This position is responsible for posting payments to accounts receivable and collecting premiums in a timely manner. This includes tracking and performing reconciliations for payments received against invoice amounts billed, analyzing back up to payment received and to the billed invoice amount, resolving outstanding balances through documented findings, making sound business decisions for account resolution, and delivering superior customer service in support of corporate and enterprise goals.

RESPONSIBILITIES

• Responds to a variety of telephone, electronic, and written inquiries from dental professionals, groups, subscribers, and brokers
• Reviews invoices for accuracy and ensures timely delivery
• Accurately posts all payments to accounts receivable. Reconciles accounts with payment or eligibility discrepancies. Enters refund deposits, invoice adjustments, verifies balances, verifies check amounts.
• Identifies and monitors delinquent accounts. Communicates with responsible parties and management to reconcile outstanding balances.
• Performs billing and reconciliation activities for assigned groups utilizing payment received, back up supplied against active enrollment and invoice billed.
• Monitors accounts and communicates status to account manager, account executive and groups, when necessary
• Coordinates billing function with other team activities to ensure billings reflect accurate rates and eligibility information
• Meets departmental goals and objectives that support divisional and enterprise missions and goals
• Establishes effective partnerships and working relationships with Account Services, Eligibility, Accounting, and other Departments to ensure timely and accurate invoicing for group implementation and resolving customer concerns related to billing and reconciliation issues, as required
• Communicates with groups and Account Services to resolve billing and reconciliation issues and concerns on an exception basis. Elevates issues that impact the department or enterprise to director of Billing and/or AR on a timely basis
• Communicates with groups and Account Services, Enrollment, Brokers and Account Receivables to resolve billing and reconciliation issues and concerns on an exception basis. Elevates issues to the leader as needed
• Conducts audits as needed
• Must be able to work overtime as required
• Performs miscellaneous duties as assigned, including providing support to other departments, as necessary

QUALIFICATIONS

• Required to pass Billing Clerk test (Excel assessment)
• A High School diploma or GED is required
• Bookkeeping or related work experience in billing or accounts receivable is required
• Working knowledge of Microsoft Office with Excel spreadsheet experience
• Customer service experience preferred
• Ability to be detail oriented
• Expresses ideas and thoughts both verbally and in written form. Selects and uses appropriate communication methods. Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Ability to meet deadlines
• Skilled in basic mathematical calculations and minor accounting
• Skilled in the use of Excel, basic functions
• Active participation in departmental or enterprise projects as required Work with teams in a positive way
• Ability to take initiative
• Exhibits good listening and comprehension skills
• Exhibits objectivity and openness to other's view
• Resolve difficult situations and makes appropriate decisions in a timely manner
• Identifies priorities and plans work accordingly
• Identifies underlying root causes of problems

Base Pay Information

The actual pay rate is determined by the union contract in effect at the time of offer and is based upon years within the unit and other negotiated factors. New hires with no service within the unit will start at the lowest rate and progress intermittently with time. $17.18/hour - $22.36/hour

ADDITIONAL INFORMATION

Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

• Generous paid time off plus 12 holidays and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York