Job description
Why Foundever™
Job Description
Get in on the ground floor of an amazing career! We're excited to announce that SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. After you apply, you may see communication from Sitel Group as well as SYKES.
Become a Bilingual Customer Service Representative, you will provide Spanish and English
customer service to customers, leveraging your excellent listening skills and empathy to answer questions and provide information. and join an elite team of high-volume customer service professionals and support industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world's top brands. In this position, you will:
Meet the recruiters and tell us your career goals! We'll match you with the work that fits you.
Please don't miss the great opportunity for our on-site interviews available Monday-Friday!
Location Requirements: Must reside within driving distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901.
Your position is
You are perfect for this role if you have
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Description
Get in on the ground floor of an amazing career! We're excited to announce that SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. After you apply, you may see communication from Sitel Group as well as SYKES.
Become a Bilingual Customer Service Representative, you will provide Spanish and English
customer service to customers, leveraging your excellent listening skills and empathy to answer questions and provide information. and join an elite team of high-volume customer service professionals and support industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world's top brands. In this position, you will:
- Problem-solve and connect with customers by phone via inbound calls; no sales
- Strive to meet and exceed metrics while providing excellent customer service.
- Drive customer satisfaction through voice, chat and/or email communications.
- Multitask and navigate through multiple digital systems
- Read client legal disclosures verbatim
Meet the recruiters and tell us your career goals! We'll match you with the work that fits you.
Please don't miss the great opportunity for our on-site interviews available Monday-Friday!
Location Requirements: Must reside within driving distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901.
Your position is
- Up to $19 per hour!
- Paid training starts at $16 per hour.
- Full-Time, 40 hour/week schedule
- 100% paid training
- Full benefits - including medical, dental, vision, and life insurance, company matched 401K, and generous paid time off
- Grow your career - there are opportunities for you to advance to the next step
You are perfect for this role if you have
- Fully bilingual in English and Spanish
- A high school diploma or GED equivalent
- An ability to connect with customers, and offer helpful solutions, with empathy
- Excellent listening, verbal and written communication skills
- Basic PC navigation skills, including search engine experience, browser navigation, typing in URL's, completing online forms, etc.
- An ability to work evening and weekend shifts
- You work well with a team or independently
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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