Description

Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.

Opening

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.

Position Objective

This position leads and manages the safe and efficient operation of the GCT Terminal Appearance Group as well as the MNR Mail Room/Lost and Found Unit and GCT Events. Will work as assigned to cover other GCT Station Operations divisions at the direction of the Deputy Director Station Operations.

Responsibilities

Lead and manage the GCT Terminal Appearance Division to ensure the safe and efficient sanitization and cleaning of all areas of the Grand Central Terminal Campus to include all employee facilities and customer touchpoints. Ensure that all employee training and qualifications are up to date with proper recordkeeping. Manage all fixed assets assigned to the Station Operations group to include cyclical maintenance and replacements if needed.

Lead and manage the operations of the MNR Mailroom and Lost and Found Units. Maintain all contracts associated with both units to ensure contracts remain active and fully funded. Assist all MNR/MTA personnel with any issues on having items delivered to/from the GCT/Graybar Campus. Address any escalated customer concerns for Lost and Found unit. Act as a Liaison to LIRR Grand Central Madison Lost and Found unit for any assistance

Lead and manage the operations of GCT Events to include rail charters. Ensure the safe production, installation and breakdown of external events within Grand Central Terminal. Act as the primary contact for any internal MNR/MTA events to coordinate directly with other MNR/MTA groups. Liaison with other MNR Management for any incoming rail charter requests

Ensure appropriate safety measures are complied with, including safety procedures, policies, awareness and personal accountability, to establish and maintain a safe work environment for all employees and customers in accordance with corporate goals. Perform Safety Audits and Inspections as required.

Collaborate with Human Resources to ensure timely and appropriate hiring of employees. Oversee training and supervision for all managers and new and existing employees ensuring a professional, highly skilled workforce.

Act as a back up to other Assistant Director Station Operations divisions to include Ticket Sales and Service, Station Master’s Office and Group Travel Mail and Ride. This will include staffing that consists of a variation of AM and PM Shifts to include weekend coverage.

Required Qualifications

Ability to direct point of sale revenue activities including the automated and manual collection of fare revenues.

Thorough knowledge of customer communications.

Working knowledge of MS Office Suite and/or comparable applications i.e. Excel, Access, Word, PowerPoint and Project.

Strong interpersonal, oral and written communications skills

Strong interpersonal skills to interact with internal/external customers

Thorough knowledge and application of collective bargaining agreements with the ability to meet with Labor Relation Department personnel and Union Officials to discuss a variety of issues.

Strong leadership skills with the ability to develop motivate and promote teamwork.

Excellent planning, analytical, problem solving and decision-making skills

Excellent organizational and managerial skills.

Demonstrated ability to view customer service needs and concerns creatively and execute broad programs to address these issues.

Must be able to respond to emergencies 24 hours a day, 7 days a week

Valid NYS Driver’s license

Preferred Qualifications

Familiarity with ticket office operation.

Familiarity with MTA Metro-North Railroad Passenger Tariffs.

Required Education and Experience

A Bachelor’s degree in Engineering, Facility Management, Business, Planning, Accounting, Transportation or another related field. Demonstrated equivalent experience, education and/or technical skills to include four additional years of related experience may be considered in lieu of degree.

Minimum (5) five years of progressive leadership experience in an increasingly complex facility, hospitality, retail and / or transportation station/facility management.

Minimum three (3) years’ experience managing a unionized and or management workforce.

Other Information

This is a safety sensitive position and subject to toxicology testing.

As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $105,472.00 or if you hold a position designated as a policy maker.

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Selection Criteria

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at www.mta.info

Based on evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

ALL APPLICANTS MUST APPLY ONLINE TO BE CONSIDERED. METRO-NORTH NO LONGER ACCEPTS HARD COPIES OF RESUMES.

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.

When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am - 5:00pm.

EMPLOYEES WHO DO NOT APPLY ONLINE VIA THE INTRANET MAY BE DISQUALIFIED FOR FURTHER CONSIDERATION FOR THIS POSITION.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.