We’re hiring an Associate Director, Client Relations!

Bright Horizons is the nation’s largest education and care company, dedicated to providing high-quality education and childcare to every person in every life stage. We are trusted by organizations and parents around the world, made to fit the way people learn, live and work today. The Associate Director, Client Relations will join our fun, fast-paced, ever-evolving team of Client Relation professionals responsible for nurturing relationships and partnering with clients to address the dynamic and diverse needs of their workforce education initiatives and serving their working learners.

Reporting to the Senior Managing Director of EdAssist Client Relations, the Associate Director, Client Relations will be an important part of the Client Relations team playing a critical role in the team’s overall success by provide operational, project management and marketing support to their clients.

The Associate Director, Client Relations role will include:

• Interacting with clients via video-meeting or telephone to uncover, understand and follow-up on needs and requests
• Work closely with internal departments to build trust, collaboration and partnership
• Run reports, analyze data and create tables, metrics and tools to report on various business metrics
• Project manage small to large sized initiatives involving multiple deadlines, stakeholders and content to successful completion
• Providing live-technology demonstrations to clients facing dashboards and systems such as the Qlik dashboard, EdAssist Reporting Module and BH Central to train and education client partners
• Diligent and persistent follow-up with internal partners that results in issue resolution
• Collaborating with Client Engagement team to provide tactical marketing support for clients not supported by the Client Engagement Marketing team. This could include things like updating marketing templates, sending material to clients and updating based on client feedback and client follow-up
• Executing client marketing plans and initiating sends based off of client communication needs
• Produce follow-up documentation and action item tracking to share with project stakeholders
• Adapt to different work styles of both internal and external partners
• Supporting ad-hoc and ongoing projects and tasks related to supporting clients
• Submitting requests in the appropriate system for marketing, reporting, client enhancement, legal support or policy consulting
• Updating requests as stages of the project are progressing or if there are any changes needed to the request based on the client request.

What we hope you will bring to this role:

• Client obsessed mindset focused on retaining and growing a portfolio clients
• Self-Starter who is able work independently and in a collaborative environment
• Commitment to flawless execution and high quality standards
• Passion for sharing our mission and growing the Bright Horizons brand across our portfolio of clients
• Growth minded with the ability to thrive in a fast-paced ever-changing environment and navigate through all levels of the org chart
• Experience managing multiple projects of various scales concurrently
• Hunger to learn new things and become a Subject Matter Expert (SME) in things like employee engagement, B2E marketing, EdAssist processes and procedures
• Must be highly detail oriented, organized, able to demonstrate success in executing and have the ability to work well across departments
• Willing to easily pivot and be fluid in approaching misc. projects with a positive can-do attitude
• Comfortable with technology and computer systems and able to learn and adapt quickly to new technology platforms
• Ability to work successfully and independently in a remote (home office) environment with a workspace conducive to virtual on-camera meetings with internal teams and clients
• Time management required, with the ability to communicate effectively, articulate requirements, determine timing, and set expectations

Requirements:

• Bachelor’s degree preferred but not required
• Business acumen required with the ability to consult with client liaisons and leaders
• Highly skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook) is required
• Adept at technology and comfortable working with different and changing technology platforms

• This role can be based in a home office (remote) and will require meeting with internal and external partners across various time zones. Travel will be less than 20%, and may include client meetings and bi-annual department or all-company meetings.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.