Job Title:

Assistant Manager, Group Sales

Reports To:

Director, Sales and Service

The Aspire Group

Location:

USL Spokane

Spokane, WA 99201

Expiration Date (Job Posting): June 30, 2023

USL Spokane: Brand Values and Guiding Principles

Our brand lives at the intersection of sport, life, purpose, and community and we’re committed to building paths of opportunity for a more equitable future.

We Are

• We are in startup mode and with all startups, we are asked to impact multiple areas of the business. This adventure will be no different. Although the focus is described below, this position will learn and operate cross-functionally.
• We are building a culture, a brand, a community, and a fan base of likeminded superstars.
• Firmly rooted in both profit and purpose AND we pursue both with vigor.

You Are

• An entrepreneur at heart with the ability to influence & drive positive change.
• Naturally curious with an adept ability to creatively problem solve.
• Comfortable working in a start-up environment.
• A healthy dose of grit, resilience, and ambition.
• Seriously don’t take yourself too seriously.
• You seek understanding and genuinely want to learn, grow, and evolve.
• Authentic, kind, and live with integrity.

Aspire: Who We Are & What We Are About: The Aspire Group is an award-winning sports and entertainment marketing firm that is globally recognized for innovative ticket and sponsorship sales, consulting, and research services. Aspire created the outsourced ticket sales niche, revolutionizing the world of sport, in particular, intercollegiate athletics. Over the past 14 years, more than 300 collegiate and professional sports properties have trusted Aspire to drive revenue, attendance, and enterprise-value growth through the combination of marketing, strategic consulting, and research services and best-in-industry fan relationship management.

Front Office Sports Back-To-Back Best Employer In Sports Award Winner for 2021 and 2022!

Aspire’s latest award from Front Office Sports recognizes companies in the sport and entertainment industry that are doing the best by their employees and received the highest scores in an anonymous employee survey. Front Office Sports recognized The Aspire Group for a second straight year as a winner of the 2022 Best Employers in Sports award. Aspire’s perennial recognition as a top employer includes these consecutive honors from Front Office Sports and a “Top 10 Best Organizations to Work for in Sports” designation from Forbes.

As industry leaders, we strive to create the best practices of tomorrow within our strategic consulting and research; ticketing, marketing, and revenue enhancement, and sports investment optimization capabilities call “Next-Practices.” The implementation of “Next Practices” and the Raise Your Game Executive Development Program have raised industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level. For more information, please visit our website at www.theaspiregroupinc.com.

Partnership: USL Spokane, an exciting expansion Club, (www.uslspokane.com) and Aspire have formed a relationship to develop a world-class ticket sales team. This team will be responsible for relationship building and selling tickets for both the men’s and women’s clubs. USL Spokane and The Aspire Group encourage and value a diverse workforce and both are equal opportunity employers.

Position Overview: USL Spokane and The Aspire Group seek an Assistant Manager, Group Sales with the responsibility of managing staff and overseeing Group ticket sales responsibilities for all games to generate new revenue and service existing accounts. The Assistant Manager will be integral in the development of group ticket sales & service strategies. This position requires someone who is highly motivated to contribute to the overall ticket sales & service efforts and passionate about staff leadership and development. This position requires someone who is highly motivated to contribute to the overall Season ticket sales and service efforts, passionate about leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees.

The Assistant Manager will focus on creating new relationships with community organizations (youth sports, schools, churches, local businesses, etc.) with the idea of selling group tickets. This role has the ability to sell full menu.

Essential Duties & Responsibilities:

• Build authentic relationships with internal (co-workers) and external (community members)
• Sell tickets through outbound and inbound channels
  • Inventory available for sale includes: group ticket package, season tickets, season ticket upgrades, upsells & add-ons, partial/mini-plan packages, and single game tickets.
  • Conduct daily sales and relationship cultivation phone calls, messages (electronic, mailings, etc.) with prospective buyers.
  • Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages.
  • Prospect and target new sales opportunities.
• Responsible for personal sales goals and contributing to annual revenue growth.
• Assist in the development of ticket marketing, promotions, ticket pricing, sales strategies, and community ticket/sampling programs, etc.
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs.
• Assist in the development and entire execution of approved Annual Business and Sales Plan and Operating Budget.
• Track and report daily, weekly, and monthly sales figures and relevant accountability, as well as relevant communications of those results.
• Completion of FRMC Administrative tasks such as invoice delivery, submission of timecards, sales commissions, monthly FRMC expenses, etc., in accordance with Aspire Annual Administrative Calendar.

Qualifications & Requirements:

• 2 years of sports ticket sales experience with a minimum of 1 year in Group Ticket Sales, or Service/Ticketing Management/Team Leader preferred.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented.
• Experience with ticketing software and CRM program preferred.
• Bachelor’s degree is preferred but not required.
• Excellent communication, interpersonal, presentation, and listening skills.
• Strong organizational, administrative and time management skills.
• Ability to remain focused and manage multiple tasks with minimal supervision in a fast- paced environment.
• Belief that a culture that encourages collaboration, flexibility, equity, and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
• Ability to work well with others and confidence when taking initiative.
• Professional image and demeanor at all times.
• Available to work home games and special events in evenings and on weekends.

Compensation: Competitive base salary with the opportunity to earn an annual bonus upon meeting or exceeding sales goals. Comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k with company match. Excellent paid time off program.

The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.