Job description
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Salary
Job Description:
Position Description
Primary Duties and Responsibilities (details of the basic job functions):
The Car Care Area Manager is responsible for the overall performance of an assigned Car Care region with a focus on increasing gross profit and meeting key performance metrics such as Net Promoter results, Net Income and team member retention for each location. Provides support and guidance to Facility Managers for optimal operation of their respective Car Care center.
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Oversee team member satisfaction and member/customer service performance for assigned Car Care/Car Care Plus locations, consisting of 6 to 9 locations.
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Drive the implementation of company programs by motivating and supporting Facility management to develop and implement action plans that meet operational and organizational objectives.
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Recruit, hire, train and mentor Facility Managers for assigned area.
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Develop, coach and direct efforts of the Facility managers to achieve sales and profit performance goals. Review reports and dashboards regularly with effective coaching/feedback.
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Work with Facility Managers and vendors to ensure all locations within the area are clean, adequately stocked, organized and well-kept, in order to provide a positive teammate/member/customer experience.
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Ensure that disciplinary issues and performance deficiencies are properly discussed, and documented in a timely manner.
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Ensure adherence and execution of company policies, procedures and projects.
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Develop Car Care/Car Care Plus teams to deliver exceptional member/customer service and to meet established member/customer service goals.
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Ensure consistency in member/customer service process in order to provide the same level of experience at every location, with every member/customer.
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Resolve escalated member/customer issues and complaints.
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Ensure all Car Care/Car Care Plus locations remain in compliance of established safety guidelines.
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Conduct safety audits of Facility within assigned region; direct Facility management on actionable items to correct identified deficiencies.
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
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High School diploma, GED or Technical school graduate/certification
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Must possess valid drivers’ license.
Experience:
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5 or more years in the automotive repair industry, working with auto/truck systems and technical resources.
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Supervisory or management experience.
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Proven track record in P&L responsibilities in automotive repair and service or similar field.
Knowledge and Skills:
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Ability to lead, train and mentor others successfully in their work.
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Proficient in PC applications for Windows, Internet Explorer, word processing, spreadsheets, and presentation software.
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Ability to resolve problems and conflicts involving difficult and sensitive situations.
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Understanding of equipment and tool operation and diagnostic/repair procedures.
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Sales skills and ability to make appropriate service recommendations.
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Proficient in Alldata, RO Writer, Napa Tracs or other Repair Shop operational and information system programs.
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Ability to direct diverse functions, including mentoring, training and supervising staff at all levels and effectively motivating all staff to create an environment for success.
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Ability to plan for future staffing needs that support the growth of the business.
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Ability to communicate effectively and professionally. Ability to develop and carry out effective presentations to potential business partners and staff.
Preferred Qualifications
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Bachelor’s degree in Business Administration or similar field preferred
- We offer a competitive Total Compensation package.
- You know compensation goes way beyond take-home pay. AAA offers best in class benefits. . . excellent medical coverage, dental, vision, etc.
- Free AAA membership
- Free uniforms
- Free shoes
- Up to 3 weeks of vacation your first year
- 11 paid holidays
- We offer profit sharing, and 401k with matching contributions.
- Automatic 4% 401K employer contribution
- 401K match of 50% up to 6% contribution
- (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
- Salary range starts at $98,904 (starting salary based on experience) – position is eligible for overtime and other incentives
- Annual Incentive Opportunity
- Certification Bonus Opportunity
- We are committed to work-life balance.
- Closed Sunday
- Shorter workdays than competitor (we close at 6pm)
- Monday – Friday, hours are 7:30am-6pm
- Saturday, hours are 8am to 4pm
- Closed major holidays
Work Environment
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Exposure to loud noises and odors intermittently in the shop environment.
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Frequent travel within region required with some overnight requirements.
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Mental and emotional ability to work effectively in a busy environment, interacting with people and managing/leading in difficult situations.
COME JOIN OUR TEAM
We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team.
About Car Care – At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal
opportunity/affirmative
action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
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