Job description

We’re Hiring!

Our key client is hiring and looking to add an Account Coordinator Supervisor. Please check the description below and reach out to us for more details if you are interested.

Pay Rate: $35/hour

Work Type: Onsite – Austin, TX 78717

Duration: 13 months with possible conversion

Job Overview:

• Manages resource planning, monitors workflows, oversees day-to-day operational activities, and measures and reports on team productivity and individual performance while providing feedback and coaching for managers and non-managers to ensure a productive and engaged team.
• Leads and/or participates in stakeholder engagement sessions and works in partnership with brokers on identified initiatives to improve the client experience and garner a better understanding of the needs and expectations of both internal and external clients.
• Maintains a controlled risk environment, ensures emerging risks are identified, assessed, and formally reported, and ensures all colleagues are compliant with business Professional Standards and Operation team Policies and Procedures.
• Manage escalated calls, complaints, questions, and queries as necessary and oversees the complaints management system and quality of communications with client-facing colleagues to ensure the receipt of accurate and timely advice on internal inquiries.
• Provide coaching/mentoring and support to Operations team Executives on all systems, documentation, and reporting.

Key Responsibilities:

• Supervise a team of up to 10 Account Coordinators to ensure the consistency, quality, and accuracy of work being completed.
• Collaborate directly with remote members of our client support team to provide excellent client service
• Manage a small group of clients to remain current.
• Continuously identify areas for process improvement to increase efficiencies as well as participate, monitor, and/or oversee the initiatives.
• Manage and lead team members on a day-to-day basis to ensure service levels are met, measure and analyze team productivity, and manage and prioritize the team’s workload to ensure high-quality outcomes.
• Coach team members to develop them into effective, successful high performers.
• Lead and/or participate in stakeholder engagement sessions and work in partnership with client teams to improve the client experience.
• Maintain adequate staffing and build talent bench strength.
• Actively engage in the overall onboarding process, including interviews of new hires up through the time colleagues are fully integrated into production.
• Remain current by understanding and following all the client’s compliance, professional, and transparency standards.

What you need to have:

• Strong communication skills - you will speak to leaders and collaborate with client teams who are remote, so effective verbal and written communication is key.
• Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines.
• Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint, and Outlook.
• Managerial aptitude – the desire to coach, mentor, and develop the team you are supervising
• Ability to work and adjust in a fast-paced and dynamic environment as needed to support the needs of the business.

What makes you stand out:

• 5+ years of total work experience, with 3+ years in insurance or financial services.
• 3 years prior lead/supervisory experience is preferred.
• Bachelor’s Degree.
• Experience in Commercial Lines Insurance.
• Experience with change management to prepare, equip, and guide teams to make organizational changes in the way work will be done.

Ian Martin PBC dba Raise is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran status, sexual orientation, or any other characteristic protected by law. Ian Martin PBC dba Raise is an equal opportunity employer encouraging diversity in the workplace.

Do let us know if you would like any accommodations regarding your application process or employment by calling 1-800-567-9675. We look forward to hearing from you!

#HOTJOB

Job Type: Contract

Salary: $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Travel requirement:

• No travel

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.