$19.36 - $25.16 / per hour, DOE

111

Monday - Friday, 7am - 4pm
Summer Hours: Monday - Thursday, 7am-6pm

12 Months

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 16 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time (if applicable)
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• $4,000 Annual professional development growth funding (if applicable)
• Tuition reimbursement for employees and dependents (if applicable)
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr™ online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

This position provides critical triage support services across the college. This support to staff, faculty and students would include: access to computers, multiple software programs, college accounts, hardware, email, and any learning management systems. This position ensures support is provided during the operating hours of the Service Desk. Serves as back-up to the Computer Lab Service Desk Personnel

55% – Provides specialized support for desktop, audiovisual and/or phone systems; responds to requests or helpdesk tickets. Creates work orders to appropriate IT group and monitors work order tickets. Insures Work Order closure and proper documentation. Performs advanced troubleshooting and repair of systems and devices. Assists users with hardware and specialized software applications. Troubleshoots internet issues and monitors internet traffic.

25% – Maintains system inventory, documentation, storage, and security of equipment; orders parts as required. Creates user documentation and updates procedures. Trains, schedules and oversees the work of student lab assistants. Assists in maintaining records and interprets documentation; writes procedures and instructions

10% – Develops and maintains databases. Participates in audiovisual and graphics projects as assigned. Provides sound and video for events. Adheres to applicable policies and procedures.

10% – Performs other duties as assigned.

High School Diploma or GED and three years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

There is no substitution or equivalency allowable for the High School Diploma or GED.

A. 3 or more years of documented experience working in a customer service related IT position.

B. Documented experience in troubleshooting basic software and hardware issues on a variety of end-user computing and mobile devices, using Windows OS’s, macOS’s, and iOS’s, etc.

C. Documented experience using a wide range of computer applications including Microsoft Office, Google Apps\Suite, Adobe Creative Cloud, Learning Management System (LMS), web browsers, and other commonly used applications.

D. 1 or more years of documented experience using a service desk ticketing system.

E. Current IT/Service Desk related certifications or experience (e.g. ITIL, ITSM, HDI, Six Sigma, ISO).

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
• Travel to campus during interview/selection process will be at candidate’s own expense
• May be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Open until filled

First Review Thursday, 06/01/2023

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.