Job description

Department: Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description: The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Sr Technical Operations Timekeeping Associate supports the Technical Operations Team by performing administrative duties relating to the process ing of timekeeping and attendance of department Employees. This role also serves as a resource to other Timekeeping Associates. The S r Technical Operations Timekeeping Associate is a strategic thinke r who is detail oriented and enjoys working in a dynamic environment . As a Sr Technical Opeations Timekeeping Associate , you can expect:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.**
Explore more Benefits you’ll love: swa.is/benefits
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
There is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are Alaska, California, Colorado, Delaware, Illinois, Massachusetts, Montana, New Jersey, New York, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. ​ Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Apply knowledge of Collective Bargaining Agreements (CBAs) and Employee guidelines, upon review of exceptions; ensuring accurate time and attendance rules are applied to each Employees timecard
Update affected systems accurately and timely, notify business partners, and collect/save appropriate supporting documentation for each exception or change
Research and corrects inaccurate or missing time off, punches/hours worked, while monitoring balances and researching discrepancies
Follow departmental processes and audit controls to ensure timekeeping is administered according to CBAs, state laws, leave of absence policies and Labor side agreements as well as any necessary changes/corrections
Meet productivity and accuracy standards to support Team goals and meet daily deadlines
May perform other job duties as directed by Employees Leaders
Knowledge, Skills and Abilities
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and ensuring proper documentation.
Skilled in managing one's own time
Skilled in using analytical skills to solve problems
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Ability to learn and apply procedures and concepts to quickly and accurately administer pay and attendance rules according to CBAs.
Ability to concentrate on multiple tasks over a period without being distracted
Education
Required: High School Diploma or GED
Experience
Intermediate level experience, fully functioning broad knowledge in:
Customer Service or Relevant Analytical Business Support
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines *401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
** ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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