We are seeking a seasonal, service-oriented Customer Service Representative to add to our team!

The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving complaints. This position is a seasonal opportunity (October to April). Our Customer Service Representatives are committed to service, efficiency, and safety.

This position will support our PitStop Fuels location in Gorham, ME.

Duties/Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on products or services
• Collects and enters orders for new or additional products or services
• Forwards customer questions and complaints to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Serves as a liaison between customers and company
• Performs other related duties as assigned

Education and Experience:

• High school diploma or equivalent
• Minimum two (2) years of customer service experience
• Experience in the oil and propane industry (preferred but not required)

Skills/Abilities:

• Excellent interpersonal, customer service, and problem-solving skills
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Attentiveness and patience
• Proficient in the current Microsoft Office suite to include Excel and Word

Physical, Mental, and Behavioral Requirements:

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must pass pre-employment screening and background check

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location.

Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.