Job description
Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential. Together we make daily life safer, cleaner, healthier and greener. If you like making a difference, we are the company for you!
As a Sales Support Specialist, you will be working remotely as part of the Specialty Products Solutions (SPS) team; however you will work in close collaboration with the EIMEA Sales Manager team in order to maintain and develop relationships at assigned customers and prospects.
The temporary role is located in the United Kingdom, in Germany or in Czechia.
Key responsibilities:
As a Sales Support Specialist, you will be working remotely as part of the Specialty Products Solutions (SPS) team; however you will work in close collaboration with the EIMEA Sales Manager team in order to maintain and develop relationships at assigned customers and prospects.
The temporary role is located in the United Kingdom, in Germany or in Czechia.
Key responsibilities:
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Respond to customer enquiries (Master Data setup, Product information, Material Safety Data Sheet (MSDS), regulatory, legal, quality documentation, customer questionnaires)
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Collect and set-up of customer master data
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Create new customer in SAP and manage credit limit request
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Prepare price quotes for Field Sales and SAP price input
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Maintain customer mailing lists and distribute product literature
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Answer inquiries and help with reports, price information, customer information, product information exchange
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Quality complaints investigation and follow up in coordination with Field Sales
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Maintain information on customer relationship database (Salesforce)
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Manage and process sample requests from customers and follow-up in alignment with Field Sales
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Liaise with Customer Service in order to solve customer problems (local customs, taxes, prices, quantities, products or payments).
Key requirements:
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Industriekaufmann/-frau, Speditionskaufmann/-frau or similar education
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Similar working experience in a fast paced environment
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Ability to communicate at all levels
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Strong customer service orientation
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Capability to challenge the status quo and look for opportunities to make improvements in assigned business areas
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Microsoft Office/ IT tools and SAP skills
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Fluency in English. Additional languages is an advantage.
Arxada - Potentiating Performance
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