Job description
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RETAIL KEY HOLDER FOR SAN FRANCISCO INTERNATIONAL AIRPORT
KEY HOLDER
Fireworks Gallery is hiring a Key Holder for our new retail store location at the San Francisco International Airport!
Fireworks is an established gift gallery with 6 locations in the greater Seattle area. This is an exciting opportunity for the right candidate as we venture into the California market.
JOB DESCRIPTION
- Welcome customers and deliver excellent customer service.
- Resolve customer service opportunities with professionalism and in a timely manner.
- Ensure all store opening and closing duties are performed accurately, timely and according to Fireworks standards.
- Assist in the training and development of new team members. Delegate tasks to sales team.
- Ensure all policies and procedures are adhered to. Lead by example on the sales floor.
- Communicate selling features, benefits, and values of store merchandise.
- Partner with management team to execute, achieve and exceed the goals of the store.
- Accurately execute operational tasks such as ringing sales, receiving stock, shipping merchandise, and maintaining the look of the store.
- Engage in loss prevention through excellent customer service and store awareness.
- Assist in maintaining merchandise displays and store cleanliness.
- Handle difficult situations with professionalism and respect for all involved.
- Participate in special store functions as directed by the management team, such as floor sets, store meetings and physical inventory.
- Any other responsibilities as assigned by management team.
- Follow SFO Rules and Regulations.
REQUIREMENTS
- 2+ years Retail Key Holder, Supervisory or Customer Service Experience
- Must pass SFO Airport Background Check
- Proficiency and knowledge of operating POS systems
- Entry level of expertise operating computer software and hardware
- Detail oriented and ability to work in a fast-paced environment
- Ability to communicate clearly with customer and team members
- Available for all shifts including mornings, evenings, weekends, and holidays
- Ability to physically stand and move during the length of the shift, able to bend and kneel
- Must be able to carry up to 20 or more pounds, as needed
- Reliable Transportation
CLASSIFICATION, SALARY, AND BENEFITS
- Hourly non-exempt position, full time, and part time positions available
- Competitive pay starting at $21.75/HR
- Vacation/Holiday/Sick Time
- Health Benefits: Medical, Dental & Vision Insurance
- Commuter Benefit – Paid Parking Benefit
- Company Merchandise Discount
SFO has an on-site personnel vaccination mandate unless there is a (1) medical disability or (2) sincerely held religious belief (in which case a COVID-19 test must be administered and reported to the employer on a weekly basis).
Job Types: Full-time, Part-time
Pay: $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- San Francisco, CA 94128: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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