RESIDENT MONITOR -PART-TIME HOPE 4p - 12a
Full Time
Washington, DC 20032
From $16.10 an hour
Posted
Job description
Effective September 19, 2021, all COH employees, interns, subcontractors, and volunteers are required to be fully vaccinated against Covid-19. This includes all staff, whether they are working remotely, hybrid, or in person. To be in compliance, and to be considered fully vaccinated, employees should have received one shot of Johnson & Johnson or two shots of either Pfizer or Moderna, plus, as of March 18, 2022, the appropriate booster, as based on CDC guidance below:
- Moderna: Eligible for the booster 5 months after completing your Moderna COVID-19 vaccination series, with an additional 30 days to receive your booster allowed for by COH
- Pfizer: Eligible for the booster 5 months after completing your Pfizer COVID-19 vaccination series, with an additional 30 days to receive your booster allowed for by COH.
- Johnson & Johnson: Eligible for the booster 2 months after receiving your Johnson & Johnson vaccine, with an additional 30 days to receive your booster allowed for by COH.
Position Summary:
We are seeking individuals that want to give back to their community and are interested in gaining experience in the social services field. As a part-time Resident Monitor, you will be essential staff ensuring the safety of the building, enforcing resident rules, serving as a part of the emergency response team, and communicate with case managers to ensure that clients are receiving the case management services that they need. As a part-time Resident Monitor, you will be an integral part of the success of Community of Hope's Housing Program in the way you provide a culture of hope and transformation as we help people move into their own homes.
This is a part-time position that requires a regular 4pm - 12pm shift each Saturday and Sunday.
*Salary starts at $16.10 and is based on experience.
Highlighted Duties and Responsibilities:
- Implements and operates COH's program procedures, adhering to all policies and expectations outlines in the Resident Monitor handbook;
- Maintains security of the building at all times and does not leave post at the end of shift without first ensuring that there are two staff at Girard St. and one staff person at Hope Apartments on duty for the next shift;
- Answers telephone lines and manages front desk activities including signing-in residents, greeting visitors and volunteers and problem solve with shelter residents, all in a professional, friendly manner;
- Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email or when necessary by phone to appropriate staff.
- Respond to residents' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations;
- Maintain standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment;
- Communicate with staff and all residents in a non-judgmental manner; work cooperatively with all agency staff.
Minimum Qualifications:
- High school diploma or GED Required;
- Good verbal and written communication skills;
- Proven ability to communicate effectively preferred;
- Punctuality and reliability required;
- Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail;
- Ability to handle emotional situations with compassion and maturity;
- Ability to remain calm and able during emergencies;
- Ability to act responsibly, professionally, and use good judgment under pressure required;
- Ability to write shift and incident reports in detail required;
- Experience working in a residential environment preferred;
- Experience working with the homeless population preferred;
- Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
- 8 hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance based raises, up to 5% of your annual pay
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
- Life insurance, short-term disability and long-term disability insurance;
- 403(b) Retirement Plan;
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Tuition Reimbursement for graduate studies;
- Employer paid lunch time;
- And much more!
About Us:
Community of Hope is a rapidly growing, innovative, and mission driven nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. We currently operate a variety of housing programs and three community health centers, which offer medical, dental, emotional wellness, and birth services. Through providing these programs and supportive services, we continue our mission to improve health and end family homelessness to make Washington, DC more equitable.
Community of Hope was selected as one of the Washington Post’s 150 Top Workplaces in 2014, 2016, 2017, 2018, and 2021. We received the 2012 Washington Post Award for Excellence in Nonprofit Management and the 2014 Leadership Greater Washington Innovative Community Partnership Award. We were also recognized in 2012 by the National Committee for Quality Assurance as a level 3 Patient-Centered Medical Home.
To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact the Recruiting Coordinator. Email:hr@cohdc.org Phone: 202-407-7747 Community of Hope is an equal opportunity employer.
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