Come work for Keystone to support our mission of strengthening the capacity of individuals and families to improve their quality of life.

Keystone employees enjoy:

• A Flexible Workplace
• Great Work Culture
• Comprehensive job related training
• Growth Opportunities

Title: Receptionist (West 7th Street Community Center)

Status: Regular, Part Time (20 Hours per week)

Classification: Non-Exempt

Reporting Relationship: Director of Facilities Operations

Program/Department: Management

Salary Range: $16.00/hour

Position Description:

A receptionist supports Keystone Community Services at its West 7th Community Center location by performing the essential functions listed below.

Anticipated hours for this position will be:

Monday and Thursday: 3pm – 8pm

Tuesday, Wednesday, and Friday: 3pm – 6:30pm

Essential Functions:

95% Front Desk Receptionist

• Greet all clients, visitors and the general public with respect and sensitivity
• Assist clients, visitors and the general public with information, directions and assistance about Keystone, Library and Parks and Rec programs.
• Monitor the facility lobby and public areas for safety and security.
• Receive, direct and relay telephone and fax messages.
• Schedule and record program registrations and appointments in person and over the telephone.
• Provide general administrative and clerical support to Keystone programs and staff members.
• Data entry and mailing projects as assigned
• Open community center facility in the morning and/or close and secure the community center in the evening.
• Post outgoing mail and receive and sort daily mail/deliveries/couriers
• Provide reception coverage for staff taking vacation time
• Provide light “housekeeping” in the lobby and common areas

5% Other Duties as assigned

Qualification Requirements/Preferences

• Comfort with and ability to interact and communicate effectively with people of all racial, ethnic, economic and social backgrounds.
• A welcoming and warm demeanor.
• 1 year of prior work experience in a front office handling receptionist duties.
• High School Diploma or equivalent.
• Proficiency in word processing, spreadsheets and e-mail.
• Enjoy providing excellent customer service and community relations in a fast- paced atmosphere.
• Comfortable with Multi-tasking in a busy environment.
• Solid written and oral communication skills and good phone manner.
• Ability to operate and troubleshoot standard office equipment.
• Strong attention to detail and ability to work as a team member.
• Ability to keep confidential information
• Background check(s) required

Physical/Mental Requirements

• The office/reception area may be noisy and busy making it difficult to concentrate.
• May have long hours sitting and using office equipment and computers.
• May have to manage a number of requests and situations at one time.
• May have to do some light lifting of supplies and materials from time to time.
• May have to calmly deal with difficult individuals and situations from time to time.

Equipment Used:

• Telephones
• Computer
• Printers
• Postage meter
• Facsimile machine
• Photocopier
• Security Alarm System

The above statements are not intended to encompass all the functions and qualifications of this position. Rather, they are intended to provide a general framework of the requirements of the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EEO/AA EMPLOYER