Title: Program Manager - Ecommerce

Location: Princeton, NJ(Remote)

Company: GROUPSOFT US INC

Employment Type- Contract

Industry: Retail/Fashion

COMPANY DESCRIPTION

Groupsoft is one of the world’s leading Solutions Provider and Systems Integrator for Retail and Fashion enterprises, where bold innovative thinking, inspired people, and passion for results come together for an exceptional impact. We simplify, strengthen, and transform your Retail, Wholesale, and Fashion business.

Groupsoft is headquartered out of Princeton, NJ in the US and has its offices in New York and Bangalore. Groupsoft has since its foundation in the year 2009 stayed focused on Business Solution implementations and IT consulting services for the Retail, Wholesale, and Fashion industries. Through years of Business Solution implementation and consulting experience for the Retail, Wholesale, and Fashion industries, strategic partnerships, and passionate commitment to client satisfaction, we have created a one-stop-shop for any enterprise interested in elevating their operations to the cutting-edge of retail technology. Groupsoft’s client base spreads beyond 90 plus satisfied customers with geographic coverage of 30 plus countries.

At Groupsoft we uphold our company’s culture and nurture our set of core values – Integrity, Respect for All, Collaboration, Creativity, Enablement, Inclusiveness, and Empathy.

Roles and Responsibilities:

• Understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for the customers.
• Constantly looking for ways to set apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient.
• Managing scrum teams (frontend/backend) .
• Use site data, customer feedback, competitive insights, and industry-standard methodologies to identify areas of opportunity to improve/enhance digital experiences to drive greater customer engagement and sales throughout.
• Establish a clear measurement framework, define critical site metrics, track and analyze performance.
• Work cross-functionally with ECommerce, Logistics, Marketing, Product, Design, Engineering, and various stakeholders to prioritize and coordinate development efforts to deliver on schedule.
• Communicate/report to the business about team’s velocity and projects’ health
• Prepare and manage project plans, documentation, risk mitigation, and resource management in Confluence for cross-team initiatives and large projects/programs
• Be available as necessary to troubleshoot urgent issues and remove impediments for the team

Eligibility:

• 10+ years in Program/Project Management, or similar role in ECommerce industry
• Bachelors degree in any related field or equivalent work experience
• Strong experience with JIRA, Confluence, Magento 2 (other eCommerce platforms), Excel, CMS tools, CDP tools along with a robust understanding of Agile scrum, SDLC methodologies and eCommerce and content management platforms
• Background and interest in design-based industries preferred
• Strong understanding of eCommerce system architecture and eCommerce platforms
• Knowledge of responsive design on Mobile/Desktop and A/B, MVT and other testing methods

• Naturally inquisitive, independent critical thinker, proactive problem-solver and detail-oriented, grounded in sound business judgment