PCA, a RR Donnelley company in Timonium, Maryland is looking for a Print Pruduction Rep/CSR to join our growing business.
Coordinate production of printed materials, or print-related services for the company’s clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.
Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership
Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
Build and maintain client relationships
Ability to consult with clients & production to execute plans
Establish own priorities in order to meet the demands of the business
Often manages high profile / larger volume and/or complex accounts
May mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertise
Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.
May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
May be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required.
Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.
May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product.
May assist sales in the RFP process May have responsibility for the composition and/or copy prep of the client’s products.
Performs other related duties and participates in special projects as assigned.
The national pay range for this role is $43,900 to $70,200/ year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
RRD is an EEO/AA including Vets and Disabled Employer
Required Skills
May possess additional education certification at this level.
Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
Requires excellent knowledge of the functional area(s) related to the job.
Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully.
Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
Must be able to work weekends and holidays as needed.
Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.
Required Experience
2-5 years experience.