Job description

We are hiring for a Pharmaceutical Support firm. Seeking candidates with previous healthcare, pharmacy and customer support experience.

Responsibilities:

• Act as point of contact for members and assure members meet plan eligibility requirements
• Document and record all interactions in CRM in a timely manner
• Inquire and analyze available financial assistance programs for specialty drugs that are prescribed for active members
• Extensive internal and external customer service should be provided; promptly and accurately respond to any requests from customers; escalates complaints as necessary
• Ensure excellent customer service and experience

Requirements:

• Minimum 3 years of customer service experience
• Pharmaceutical and healthcare reimbursement experience is a plus!
• Excellent written and verbal communication skills
• Ability to multitask
• Detailed orientated

Details:

• Full Time M-F
• Pay: $22-24 per hour
• Overtime eligible

Benefits including:

· 401(k)

· Dental insurance

· Employee assistance program

· Flexible spending account

· Health insurance

· Life insurance

· Paid time off

· Vision insurance

Pathfinders has more than 25 years of staffing experience nationwide. We pride ourselves on our ability to fill positions in a timely fashion with qualified candidates who are able to hit the ground running.

Pathfinders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Call center: 2 years (Required)
• healthcare: 1 year (Preferred)

Work Location: In person

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