Estimated starting salary for this position is $842-$1,052 per week

Job Specifications:

• Demonstrated ability in written and verbal communication and presentation skills, capable of explaining complex subjects in manageable pieces to banking and non-banking staff.
• Demonstrated strong project management skills and experience in cross-departmental efforts.
• 2 - 4 years college or equivalent work experience.
• 2 - 4 years of experience in Electronic Banking.
• Ability to research, identify and resolve problems concerning customer applications and customer contact.

Duties and Responsibilities Include:

• Maintain a high level of productivity and complete all assigned tasks.
• Maintain sound execution practices when performing daily assigned tasks for the Electronic Banking Department.
• Assist in the supervision of appropriate controls through updates and adherence to department policies and procedures.
• Function as customer care specialist by providing 2nd line telephone support to customers and internal departments for specified job functions as scheduled.
• Assure compliance with Electronic Network Rules and Regulations by attending industry related training classes, webcasts and forums.
• Establish new customers and associated access by using the Core, EFT processing, and other third party systems.
• Grant customers access to services by performing required security procedures to authenticate customer identity to either establish or reset passwords.
• Promote customer satisfaction and operational efficiencies by recommending opportunities for improvement.

Skills

Required