Job description

This job requires an individual to professionally and courteously greets patients by phone and provide assistance in scheduling appointments, patient registration, insurance verification.

Responsibilities and Duties

• Arranges appointments and registers patients, ensuring that all demographic information is current.
• Answers non-medical questions and gives routine non-medical instructions.
• Answers and screens telephone calls to obtain information to make new patient appointments.
• Collects, verifies, and enters into the billing system all insurance and third party resources for payment.
• Monitor incoming phone calls and forwarding to appropriate personnel/call routing
• Answering telephones - high volume.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information - HIPAA
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by working with other employees to maintain a successful clinic and functional office daily

Familiar with participating insurances and appropriately assigning placement (Primary, Secondary, etc.) within the chart, recognizing which insurances require referrals prior to the appointment

• Verify insurance eligibility
• Verify insurance benefits..

Must have:

> an upbeat personality

> Ability to work in a team environment
> Ability to take initiative
> Personable & professional phone demeanor
> Reliability
> Pays close attention to detail
> Knowledge of computers and Microsoft Office
> Adequate keyboard skills
> Customer service experience preferred

Qualifications and Skills Education/Experience
High School Diploma or GED. Minimum of two years experience in a medical practice. Knowledge of pulmonary or sleep medicine is a plus.

Knowledge, Skills and Abilities:

• Knowledge of principles and processes for providing exceptional customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Talking to others to convey information effectively.
• The ability to communicate clearly
• The ability to read and understand information and ideas presented in writing.
• Ability to be a team player. Support and assist staff. Be available to help, and learn from the team. Keep an open mind to feedback, and earn trust of staff and providers.

This is a full time position with a benefit package including healthcare/paid holidays/vacation/401K and more. Standard hours are Monday through Thursday 8:00am-5:00pm and Fridays are 8:30am-3:00pm

Job Type: Full-time

Pay: From $16.00 per hour

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Masks are optional for this position and should be of cloth or surgical type material if chosen. We follow guidelines set by the CDC for private medical practices which are subject to change.
We do not require staff be vaccincated against Covid-19.

Ability to commute/relocate:

• Shelby Charter Township, MI 48315: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Required)
• EMR systems: 1 year (Required)

Work Location: One location

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