Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

The Business Manager of Strategic Operations is part of our store leadership team; responsible for executing business and communication strategies that engage, support and activate 59th Street and the NYC trade area. In this role, the BM will act as a strategic partner to key leaders across all pyramids and functions. As a highly-visible representative of our customer-centric operation, the BM will use internal and industry-specific data to influence the delivery of key business results. In this role, he/she will support the senior store leadership in ensuring that customer feedback is heard and considered in the execution of strategy. The ideal candidate will possess excellent critical thinking, communication and technical skills; as well as, the ability to function independently, which will allow him/her to expedite and support the daily, weekly, seasonal, and annual communications and goal achievements of the store. With oversight of storewide initiatives, the BM will challenge and evolve current practices and communication protocol to support our Mission, Values, and Path to Growth.

Customer Experience

• Review trends in customer feedback; recapping analytics of Loyallist, Selling Technology, and Style Advisors to ensure we are addressing needs and exploiting growth opportunities

Strategic Operations

• Identify business trends and create or aggregate customized business reports that inform and are business driving; ensuring data integrity; and, providing for leadership strategy development and in support of special projects
• Liaise with Central partners to launch storewide campaigns/events – e.g., GPGM, Friends and Family, TBGB; tracking progress, providing statistical data; as well, overseeing the implementation of supporting events
• Confidently handle sensitive, complex issues in a timely and effective manner – communicating and collaborating with the leadership team as needed

Communication

• Develop and create Trade Area communication content; utilizing internal systems – Share Point, Email, Internet, etc. – to communicate key business initiatives that inform, align and energize our teams across all pyramids/functions
• Build and execute a communication calendar to structure the flow of communication to reflects core business needs and builds culture
• Oversee the planning and execution of large-scale store-wide business-driving events

Engagement/Recognition

• In partnership with pyramid leaders and HR, oversee formal and informal store-wide recognition, engagement and quality of employee life Events
• Oversee the roll out and implementation of colleague engagement/pulse surveys; aggregating responses and identifying trends by function and area; partnering with HR and Store Leadership on strategies to address trends
• Oversees and own the creation and maintenance of Recognition walls in their respective locations

• Bachelor's Degree from a 4-year college or university.
• 3-5 years related experience.
• Excellent written and verbal communication skills; possessing the ability to present complex information in an easy-to-understand manner.
• Ability to read, write, and interpret instructional documents.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to understand retail math.
• Requires the ability to manage resources and workflow independently and effectively with minimal direction to drive business outcomes and lead via influence.
• Discretion, and Presence: A professional who operates with the utmost discretion with exposure to senior leadership and sensitive business information.
• Creative, Entrepreneurial Executor: A person who is excited by the opportunity to implement communication strategies that engage our store/organization.
• Balance Creativity and Commerce: A person who is comfortable learning both the business strategy and out brand; possessing a demonstrated skill at balancing multiple projects and making good decisions regarding prioritization.
• Proficiency in Microsoft Excel, PowerPoint and internal business systems to general reports.
• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Proven ability to build cross functional relationships across the organization.

• Position requires prolonged periods of standing/walking around store or department.
• May involve reaching, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift/move up to 10 lbs.