Job description
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The primary responsibility of the JR Systems Administrator is to help maximize our efficiency from our Quality Assurance NLP tool. This includes onboarding users, offboarding, and updating user profiles and permissions. In addition, the JR Systems Administrator is responsible for troubleshooting bugs, building reporting dashboards, and submitting feedback to improve the AI's effectiveness.
About this roll* (Responsibilities)
- Daily administration and maintenance of multiple tools with a focus on Level AI
- Analyze and propose system configuration changes to business partners and end users
- User onboarding and permissions management
- Provide technical support for proper multi-system functionality, troubleshoot system errors or bugs
- Increasing the AI's effectiveness through submitting feedback and building new topic sets
- Act as a liaison with the Quality tool vendor to identify and troubleshoot problems
- Update, create and maintain rubrics and agent rosters
- Build custom reports and dashboards, recommend and build reporting views for additional insights not yet explored
- Participate in meetings and document agenda tasks/notes with various stakeholders, aid in translating business requirements into technical requirements
- Create and track ticketing requests, and answer technical and configuration questions as needed.
- Create and maintain system design documentation for the administration role.
- Provide training and knowledge transfer to other employees as necessary
Do you have the right ingredients*? (Requirements)
- Analytical thinker with interpersonal skills
- Proven track record of sound decision-making and ability to work autonomously
- Basic Excel skills such as V-Look up, pivot tables
- Experience with Apple and Windows Desktop Operating Systems
- A willingness to develop expertise in new technologies as needed
- Ability to multi-task and manage competing priorities in a fast-paced environment
- 2+ years experience with NLP tools required, preferably Level AI, Medallia, or Qualtrics
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
- Bread puns encouraged but not required
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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