Job description
Our flexible, diverse, and casual work environment stimulates change and creates a motivating environment with highly efficient people. As part of our team, you will be an integral part of creating and supporting our products. ADVA’s products are the building blocks for tomorrow’s networks, enabling the transport of increasing amounts of data across the globe. From access to the metro core, to the long haul, we create intelligent, software-automated solutions that will provide future generations with networks that can scale to meet increasing bandwidth demands. Come be a part of the world’s most cutting-edge innovative solutions and products, from design to implementation.
With a diverse team spread across the globe, we have developed a culture that embraces creativity and seeks innovation in every aspect of what we do. At ADVA, we believe in our TEAM members and work hard to ensure that every voice is always heard.
ADVA is dedicated to the health and well-being of our employees, therefore, a series of comprehensive, quality wellness programs are available to all employees. In addition to receiving an equitable salary and having an equal opportunity for professional development and advancement, as an ADVA employee, you may be eligible to enjoy other health benefits and perks, which will enhance your job satisfaction. We have designed our work and life programs around our employees because we know that they spend the majority of their life at work.
We are currently looking for a highly motivated Junior IT Administrator to join our IT team. If you want to be a part of our growing company that is driven by innovation and is focused on building a future together with our employees, consider applying.
The Junior IT Administrator is responsible for providing day to day technical support to internal users and systems, troubleshooting user issues and providing a path for a solution. The Junior IT Administrator is also competent to do first and second level IT Support.
Your tasks and responsibilities
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Troubleshoot hardware and software issues (Microsoft Office 2016, Office 365, Windows 10, VPN connections)
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Creating and managing user accounts as well as file/folder permissions (ADUC) and exchange resources (Exchange Admin Center, PowerShell)
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Troubleshooting and supporting mobile devices
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Printer/Scanner troubleshooting and maintenance
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Providing end user problem resolutions via phone/MS Teams (remote control) for remote users at home and for sites without local IT
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Responding rapidly to user requests and logged incidents within the Service Desk
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Providing problem management process support across groups
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Manage IT equipment orders
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Supporting backend area and administrating backups and restores
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Responsible for certain projects
Knowledge, skills and experience
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Completed apprenticeship as an IT specialist for system integration or a degree in the technical field is beneficial
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Good knowledge of User-Helpdesk and 1st Level Support
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Theoretical and practical knowledge of network and hardware technology
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Administration of Windows servers and clients
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Basic Linux knowledge is an advantage
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Self-motivated personality and getting-things-done attitude
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Good knowledge in written and spoken English as well as good communication skills
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Attentive to detail and excellent time management essential
Scope of employment
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Fulltime
Primary location of job
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Office based (York/Munich) or hybrid working
Compensation
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Base salary + individual goal pay + company goal pay
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