Job description

Position Summary
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Today, our 700+ team members across the globe are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
Reporting to our Sr. Manager of Human Resources, the Human Resources Generalist will serve as a key HR point of contact for Client Support organization with team members in Miami, Florida and Frisco, Texas. The Human Resources Generalist can expect to undertake a wide range of HR tasks to effectively support the people needs for the Client Support organization including but not limited to: new hire onboarding, managing timely completion of compliance training, partnering with managers on effectively resolving employee relation matters timely and support leave administration. A high level of discretion will be required in this role.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is home-based in Miami.

Essential Job Duties

• Serve as the point of contact for all employee relation issues for Customer Support and other operations groups as assigned; investigate issues and execute actions when appropriate; escalate more complex issues to the Sr. HR Manager or VP of People & Culture for collaboration before execution
• Support the Customer Support leadership team in policy design, creation, and execution to ensure KPI’s are met
• Mange the onboarding process for the Customer Support team in partnership with the People & Culture and Customer Support team members
• Ensure any changes needed for employee data are submitted accurately and timely to the HR inbox and IT ticket system (and any other system notification requirements based on the change)
• Assist in the completion of the I-9 process, including e-verify process
• Assist in document verification as needed
• Ensure all non-conformance is handled timely and correctly

• Process and monitor leaves of absence and accommodation requests ensuring compliance and consistency
• Initiate and manager workers’ compensation claims for assigned groups
• Partner with Customer Support leadership to ensure annual people processes are completed timely (compliance training, performance management, employee engagement, leader training, etc.)
• Partner with the Payroll team as needed to ensure all changes are processed timely for upcoming pay dates including:
• Reviewing and getting timecard approvals, sending reminder emails to managers & reviewing payroll preview reports for accuracy
• Ensure biweekly additional pays and/or changes (new hires, terms, bonus payments, etc.) are submitted accurately and timely to the HR inbox
• Assist with sending various payroll reports after payroll closes

• Assist as needed in managing the HR Inbox
• Respond to emails and/or research with SME’s to ensure correct information is provided to the employee within two business days

• Assist as needed with various audits (i.e., 401k and SOC)

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor’s Degree and 2+ years of experience in an HR support role, or equivalent combination of experience and education
• General understanding of Federal and state employment laws with specific knowledge of where to research and find information regarding existing and proposed employment laws and regulations
• Experience supporting customer support or call center employees
• Good communication skills, both oral and written
• Demonstrated ability to work independently, give excellent attention to detail and handle confidential information in a professional manner
• Proficiency in Microsoft Office products
• Strong customer service and relationship building skills
• Demonstrated ability to provide solutions to solve complex problems and execute accordingly

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Ability to commute/relocate:

• Miami, FL 33178: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Employee relations: 2 years (Preferred)

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