Job description

Job Description

Ravenchase Adventures: Escape Room RVA is seeking Game Masters in the Richmond, VA area! We are looking for fun, creative, and hard-working souls who are excited about the adventures we can present to our customers. Our location offers 4 unique adventures with immersive environments that our guest get to explore. This job is very part-time, and candidates should also understand that they will typically only work 2-3 shifts a week, which depend on bookings.

*Please submit a cover letter with your application (applications without cover letters will not be considered), and feel free to show your personality!

Responsibilities:

- Greeting and checking-in players at the front desk

- Setting up reservations over the phone with potential customers

- Resetting the rooms before and after each play-through

- Introducing the game and its rules to each group before loading them into a room.

- Keeping track of games in our control center simultaneously in order to provide timely clues to players when asked, as well as control certain game play elements.

- Basic prop maintenance.

At the end of the day this IS a customer service baised job; though not your typical type.

Preferred characteristics:

- Excellent customer service. Customer service will nearly always be our primary objective.

- Good memory. Memorizing and resetting rooms by heart will be required of all Game Masters 2 weeks after hiring date.

- Reliable and punctual.

- Availability. Weekends will be by far our busiest days, though we need people who can pick up Wednesday-Friday shifts as well.

- Hard working. Busy days will feel less like a part-time job and more like putting on a stage production, so potential employees must show up engaged and ready to handle a rush.

- Creative. All of our rooms and puzzles are created completely within house by employees of the rooms and then sent to our build team. We welcome and encourage all ideas in regards to our rooms.

- Fun. The Ravenchase brand is expressed in three different qualities fun, cheeky, and mysterious. We stress that these qualities should be shown whenever possible to customers, and are always open to new and creative ways to do that.

Bonus Points (Not required):

- You’ve played an Escape Room before

- To prove your attention to detail, in your cover letter tell us what kind of tree you would be and why?

- You have secondary skills that can contribute to the design, build, and staging of our future adventures (carpentry, electronics, puzzle design, etc.)

-Have previous customer support experience.

- Experience hosting events.

If you think you fit all or most of these qualities, please send us a resume and cover letter showing us exactly why you are an awesome fit into the Ravenchase family. Show your personality!

Job Type: Part-time

Pay: $13.00 Per Hour

Interviews are available as Virtual or In Person. Please tell us which you prefer in you cover letter.

Job Type: Part-time

Pay: $13.00 per hour

Schedule:

• 4 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Richmond, VA 23226: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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