• Partner with members from Leadership Council and Executive Council to support firm initiatives, participate in developing the organization’s purpose, values, propositions, and strategic planning as well as contribute to communicating the organization’s strategic and tactical goals
• Coordinate with peers to ensure their teams and processes deliver an excellent financial professional and associate satisfaction
• Collaborate with Executive and Leadership Councils on change management and resources required to enhance financial professional and associate experience across the organization
• Build two-way feedback mechanisms to drive increased connections between leaders and associates, increasing leadership’s understanding around associate experience and needs.
• Ensure core values are reflected in core teams and user design, building on a culture of excellence

• Provide inspiration and vision to the broader organization to achieve strategic goals and meet or exceed financial professional and associate expectations.
• Champion financial professional and associate perspectives in the strategic planning and decision-making process
• Partner with senior leaders to understand the financial professional and associate experience to effectively create solutions for technology platforms and overall strategic planning solutions
• Design, oversee, and deliver positive experiences to financial professionals and associates by understanding technology systems and how they play an integral role with the overall experience of all users
• Lead strategic planning and innovation teams including project management, advisory solutions and strategic projects and acquisitions to deepen relationships and system integrations for financial professionals and home office associates
• Continuously improve processes and procedures ensuring ongoing training and internal collaboration for all departments involved
• Drive, advocate and inspire change management across the organization
• Collaborate with all cross-functional areas within the firm (e.g., marketing, human resources, project management, product management and technology teams) to design unique personas based on user experience
• Measure and track the impact of initiatives against Key Performance Indicators (KPIs) across internal and external audiences.

• Effectively plan for and establish sound financial and operational controls within the business units within direct areas of responsibility, prepare reasonable annual budgets for each unit under areas of responsibility, evaluate risk associated and status regularly
• Conduct quality assurance tests within the business units under areas of responsibility and ensure that company service standards are regularly met or exceeded
• Conduct in-depth analysis of departmental and organizational performance – consider present and planned capacity of the business units under areas of responsibility in financial terms, staffing and organization, and Rep/Advisor customer satisfaction while analyzing all procedures within the business to implement process improvements and create efficiency
• Facilitate the identification, acquisition, and implementation of systems and software to provide critical financial and administrative information; and make suggestions for automating processes to increase work efficiency

Compensation: $200,000 - $240,000. This range is a good faith estimate of the compensation to be offered for this position based on the ideal candidate’s qualifications, the Company’s operational needs, and other considerations permitted by law. The actual pay offered to a specific candidate may vary above or below the stated range.

Benefits: Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

• Premium benefit package including medical, vision, dental, life and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Profit Sharing Plan
• Nine paid holidays