REPORTS TO:

Regional Operations Manger

JOB SUMMARY:

As a WellNow Field Training Lead, you will be a vital part of the team and will maintain the "path" between the front end and clinical side of operations. You will be a part of a team that is dedicated to improving the delivery and quality of healthcare to our Urgent Care patients, while being part of a medical community in which you are supported in your growth as a medical professional.

ESSENTIAL JOB FUNCTIONS:

Clinical Support Duties:

• Responsible for taking patient history and obtaining vital signs
• Perform basic testing or screenings such as: vision, audio, urine drug screens, breath alcohol, EKGs, pulmonary function testing
• Perform necessary phlebotomy for collection of laboratory samples, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D's and splinting/ ortho-glass preparation)
  • Once trained, able to place simple performed splints on patients
• Maintain confidentiality with all patient information (HIPAA)
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains par levels of supplies in each exam room
• Performs ECG's on patients when ordered by the provider

Paramedic PCT Duties:

• Takes on delegated tasks from clinical lead
• Performs all aspects of the role to standards and with efficiency; an expert in some or many areas and actively coaches new employees and contributes to their growth
• Completes all required training on time, stays up to date on changes, quickly learns new or updated procedures and ensure others can complete correctly
• Serves as a preceptor to new team employees and can clearly educate on role-based tasks to assist new hires in obtaining competencies
• Move between sites when requested and comfortable in changing situations
• Informal leader in the clinic, role model that ensure a strong operation in the clinic, models WellNow values, builds a positive team culture, and strongly supports the operational leaders
• An expert at the role, helps solve challenging situations and looked to for advice, coaches new hires and helps build their skills
• Contributes across all areas of the clinic, including multiple delegated tasks
• Serve as an expert on all competencies and is able to sign off on competencies for New Hire, Level 1, and Level 2 PCT's
• Able to start IV's on patients when ordered by the provider (if trained under license or certification)
• Able to give medications to patients and follows the five rights of medication administration
• Serves as the field training specialist for their multi-site manager
• Maintains records of all field training and works with Manager, Operations Field Training to keep training up-to-date
• Runs monthly training sessions for Level 2 PCT's to ensure that they are able to appropriately precept new hire PCT's and Level 1 PCT's

Registration Duties:

• Greet all patients with a smile and welcome them to WellNow
• Collect insurance information on each patient and run Real-Time-Eligibility (RTE)
  • Collect the appropriate co-pays from the patient based on RTE results
• Accurately complete the registration information in an efficient manner
• Printing, scanning and faxing of documents and reports
• Answers phones in a polite manner and triages calls as necessary
• At the end of each day:
  • Complete the Save and Finalize process
  • Ensure all patients are assigned to a provider or to nurse-visit

Committed to the specialty of Urgent Care, with a focus on serving our communities with efficient, convenient and quality care with continued clinical and patient experience training.

Other duties as assigned

MINIMUM JOB QUALIFICATIONS:

• Field Training Officer background recommended
• Ability to identify equipment problems and correct or notify the appropriate leader
• Ability to apply written instructions and standardized work practices
• Ability to establish and maintain effective relationships with staff, patients, and families
• Able to withstand physical & mental demands: standing, walking, stooping, and bending. Requires ability to move equipment and transfer patients.
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner
• Up-to-date on vaccinations, and provide documentation, as per OSHA guidelines
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Strong communication skills, including grammatical, spelling and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call volume

EDUCATION:

• High school diploma required
• Paramedic EMT completed coursework preferred

REQUIRED LICENSE OR CERTIFICATION

• EMT-P Certification (by State) if paramedic trained

MENTAL AND VISUAL REQUIREMENTS:

• Close mental and visual attention required for planning or directing fairly complex work methods or operations that obtain size, shape, or physical qualities of product.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

• Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.
• Requires some physical work; lifting, pushing, or pulling required of objects up to 50 pounds.

EMPLOYER'S DISCLAIMER:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

WellNow is an EOE