Director of First Impressions (Front Desk Scheduler) (FT)
Full Time
Austin, TX
Posted
Job description
Come join our team and make a difference as we blaze the way into the future of liver medicine. Pinnacle Clinical Research is dedicated to conducting cutting-edge research with a special focus on fatty liver disease (non-alcoholic). We pride ourselves on conducting high-quality research as a complement to the medical care that our volunteers receive from their routine care center. Be a part of the discovery!
Summary: Responsible for completing a wide range of administrative and office support activities for the department and the directors to facilitate the efficient operation of the organization by performing the following duties.
Duties and Responsibilities:
- Answers, screens, and transfers inbound phone calls.
- Receives and directs visitors and clients.
- Responsible for general clerical duties which include photocopying, faxing, and mailing.
- Maintains the electronic and hard copy filing system.
- Retrieves documents from the filing system.
- Handles requests for information and data.
- Resolves administrative problems and inquiries.
- Prepares written responses to routine.
- Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails.
- Schedules and coordinates meetings, appointments, and travel arrangements for the directors and departmental personnel.
- Prepares agendas for meetings and schedules.
- Maintains office supply inventories.
- Coordinates maintenance of office equipment.
- Calls the patient to confirm the next day’s appointments or procedures as needed.
- Schedules procedure visits.
- Reviews visit schedules to ensure room and resource availability.
- Follows HIPAA guidelines as outlined by company policies and government agencies.
- Completes study-related logs and trackers.
Education/Experience:
- High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Medical office administration and clinical research experience are preferred.
Certificates and Licenses:
- Valid driver's license and personal auto insurance.
Knowledge, Skills, and Other Abilities:
- Excellent written and oral communication skills.
- Organizational skills.
- Project management skills.
- Ability to show initiative.
- Ability to maintain a positive attitude.
- Knowledge of Microsoft Office Suite including Microsoft Outlook.
- Ability to pay attention to details.
- Ability to multi-task.
- Ability to prioritize work.
- Ability to maintain confidentiality.
- Ability to be a team player.
- Problem-solving skills.
- People skills including possessing a positive, friendly, and professional demeanor.
- Ability to be flexible with changing priorities.
- Ability to communicate diplomatically and professionally.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Work Environment and Physical Demands:
The work environment and physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in an office/laboratory and/or a clinical environment.
- Exposure to biological fluids and/or bloodborne pathogens.
- Personal protective equipment is required such as protective eyewear, garments, and gloves.
- Occasional travel may be required domestically and/or internationally.
- Ability to work in an upright and/or stationary position for 6-10 hours per day.
- Frequent mobility is required.
- Occasional squatting, kneeling or bending.
- Light to moderate lifting and carrying (or otherwise moving) objects including medical equipment with a maximum lift of 20-50 lbs.
Perks of working at Pinnacle Clinical Research:
- 401k.
- Medical, dental, vision, long-term disability, short-term disability, FSA, and life insurance.
- 3 weeks of paid time off.
- 12 paid company holidays.
- Tranquility Room.
- Pinnacle Gym.
- Scrub voucher (specific positions apply).
- And more.
Pinnacle Clinical Research is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
About Pinnacle Clinical Research, LLC:
Pinnacle Clinical Research is dedicated to conducting cutting-edge research with a special focus on fatty liver disease (non-alcoholic). We pride ourselves on conducting high quality research as a complement to the medical care that our volunteers receive from their routine care center. Be a part of the discovery!
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