Job description

Title: Customer Support /Operation Analyst

Location: King Farm Blvd Rockville MD USA 20850

Essential Job Functions (performed with or without accommodation):

• Respond to customer inquiries though online access, email, telephone, written requests and document such activities in each customer’s A/R correspondence record as needed for future reference.
• Responsible for doing research and analysis including account reconciliations to resolve customer inquiries and disputes.
• Prepare packages to be sent to outside collection agencies.
• Responsible for processing AR/AP refunds and write offs pertaining to items billed in assigned areas. Responsible for coordination with AR, as required, regarding unapplied payments.
• Responsible for resolution of credit items within the AR subsidiary ledger and for processing refunds related to NASDAQ and subsidiaries.
• Initiate telephone calls to proper customer contacts on outstanding balances, as required.
• Enter sales tax exemption certification into online systems.
• Processing of bankruptcy notifications

Other Responsibilities:

• Filing and copying as required
• Other Duties as assigned.

Education/Experience Requirements:

• High School diploma or equivalent
• Five or more years of related work experience in similar automated billing system environment. College degree/coursework may count towards part of experience requirement.
• Excellent verbal communication and customer service skills
• Strong analytical problem-solving skill essential
• Must be detail oriented, possess ability to multi-task and be able to prioritize effectively.
• Proficiency with personal computers, Microsoft Office 2000, MS Access, and Excel

Job Type: Contract

Salary: $25.00 - $38.00 per hour

Experience level:

• 5 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: On the road

Speak with the employer
+91 9736073744

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