College Hunks Hauling Junk is the fastest-growing junk-hauling franchise and moving franchise in America. The franchise has been featured on The Oprah Winfrey Show, ABC’s Shark Tank, HGTV’s House Hunters, AMC’s The Pitch, Bravo’s The Millionaire Matchmaker, TLC’s Hoarding: Buried Alive and Fox Business, as well as in The Wall Street Journal, The New York Times, USA Today, Time magazine, The Huffington Post, Forbes, Inc. and more.
We are looking for a talented individual to work with our customers, based in the Raleigh Call Center. You will assist clients by answering questions, problem-solving, and scheduling their junk hauling or moving jobs. The hours are flexible but we need someone who can work mornings and afternoons as needed. The only requirements are good phone skills and a desire to serve our customers.

Looking for candidates for afternoon hours and some Saturdays - no Sundays! Retirees are encouraged to apply. Job Description

The Customer Service Representative provides critical telephone to our valued clients. They provide exceptional service to our customers by answering inquiries about our products and services and/or resolving issues on the phone, and via the internet. In addition, the Customer Service Representative helps with administrative duties, gathers information for follow-up for the Sales team, social media postings, and helps process orders.

The ideal candidate has a pleasant and courteous personality, is fluent in English, can provide excellent customer service even during times of stress, and has strong phone and computer skills. Previous customer service or other related experience is highly preferred.

RESPONSIBILITIES

• Interacts with customers by phone to provide information about products and services, take orders, or document complaints
• Performs customer validation calls
• Follow up on leads to book jobs
• Coordinates questions and issues with the appropriate department personnel
• Maintains records of customer interactions and transactions
• Meets or exceeds all service and sales targets
• Provides administrative assistance as needed
• Attends all staff meetings, training, and educational classes as required
• Promotes
• Performs other duties as assigned

QUALIFICATIONS

• Must have solid computer skills and ability to manage social media content
• Previous customer service or related experience preferred
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong organizational and problem-solving skills
• Outstanding phone skills
• Strong computer and internet skills, including Microsoft Office suite
• Experience with CRM or other customer service software is a plus

See what we do here:

https://youtu.be/alO3z0n5GTA

https://youtu.be/kE5fE877f-g
https://www.instagram.com/collegehunksrdu/

Do you think you can WOW our customers? Apply today

College Hunks Hauling Junk and Moving is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.