What You'll Do

CX Americas, US Public Sector Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to public sector IT leaders who are accelerating their mission by transforming their IT. Serving the U.S. Federal government, state and local governments, education, and publicly funded healthcare, we provide senior technical expertise, deep knowledge of the public sector domain, and a strong commitment to the missions of this unique group of customers.

As a Customer Delivery Architect, you will play a major role in ensuring Cisco is fully integrated and delivering to the expectations of our SLED (State and local governments, education and publicly funded healthcare) customers, ensuring a consistently outstanding customer experience. In this customer facing role, you will be working closely with key players, throughout customer organizations, from the technical staff through the CXO level to build strong working relationships as a trusted advisor. The Customer Delivery Architect will be required to stay abreast of customer challenges and the Cisco technical solutions and/or Cisco Services offerings that can be proposed to mitigate/eliminate these challenges. The ideal candidate is a creative problem solver, has a business oriented, growth mindset and able to help proactively shape our customers technical roadmap. With a a top-tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.

Who You'll Work With

You will work across multiple Cisco teams to translate single solutions into repeatable best practices that can be leveraged across US Public Sector SLED customers. You will have significant customer interaction including developing architecture and leading early-stage pilots and sharing your thought leadership in various industry forums. In addition to being aligned with the customers’ strategies, the Architect needs to be aligned closely with all Cisco Customer Experience teams engaged at the customer sites. This includes providing clear and concise customer requirements; ensuring the Cisco team is working towards the correct integrated solution for the customer; the customer is understanding of the proposed Cisco solution; and that any potential gap or issue is identified quickly and brought to the attention of the correct Cisco team members to resolve. This involvement with internal Cisco teams will include providing key account updates to management while working across functional areas with both pre-sales Solution Architects and Network Consulting Engineers.

Who You Are

• CCIE (preferably Route/Switch or Data Center) or equivalent experience
• BS in Computer Science, Electrical Engineering or equivalent experience
• 12+ years of experience in customer roles, within technical delivery, IT, or pre- sales product engineering
• You must be a self-motivated individual that is dedicated to exceeding client expectations
• Strong interpersonal skills
• Excellent written and oral communications skills for both a technical- and executive-level conversations
• Ability to present complex solutions/ideas across all levels of participants working in a team environment as both a leader and an individual contributor
• You will interact with and/or lead multiple cross-functional teams to achieve a common goal and build and maintain trust and relationships with customers as well as with Cisco team members
• Translate business requirements into solution design
• Mentors and develops others
• Individual contributor

Role & Responsibilities

• Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
• Decisions impact the achievement of customer, operational, program or service objectives.
• Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
• Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
• Owner and keeper of our culture.
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.

Minimum Qualifications

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
• Expert level (e.g. CCIE) or equivalent relevant certification desired.
• Cisco DevNet certification is preferred.
• Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
• Ability to apply critical thinking to function effectively in ambiguous circumstances.
• Successfully communicates difficult concepts. Guides, influences and persuades others both internally and externally.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

#CJ

• LI-VL1

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.