Cultural Ambassador I

Job Code: PR5257

Part-Time: Weekend Days (6:30am-4:00pm Sat/Sun)

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

JOB TYPE

Classification: Nonexempt

Supervises Positions: No

JOB SUMMARY

The Cultural Ambassador I will perform a variety of customer services including support, interpretation, and acting as a cultural broker to assist in creating a remarkable patient experience for non-English speaking patients, family members, and visitors. Assists with document translation as needed.

The employee’s number one job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families.

Communication: Communicates effectively with people of diverse backgrounds and all levels of authority.

• Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Responds quickly and properly to irregular and emergency situations.

Quality: Reviews processes, identifying and recommending opportunities for improvement.

• Monitors the quality of core Public Safety processes.
• Holds subordinates accountable for customer service standards and initiates remediation when needed.
• Maintains confidentiality in all matters related to patient care and visitor issues.

Patient Service: Actively participates in identifying areas of opportunity to improve the experience for patients and guests.

• Provides cultural information to facilitate support for a treatment plan.
• Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.

The incumbent may be asked to perform additional duties as assigned.

QUALIFICATIONS

Education: High School or GED Required. 4 Year/Bachelor’s Degree Preferred.

Experience: 2 years of experience Required - Minimum two years in a foreign language medical interpreter health care role. Refer to the Life Support Training Policy for additional details.

Licensure: NBCMI preferred.

Additional Skills/Requirements Required : Ability to successfully complete generic and department-specific skills validation, competency testing and the ambassador onboarding program. Successfully complete departmental oral and written translation assessment. Ability to drive/travel to multiple facilities/locations as needed. Proficient in use of computer software including Microsoft Office suite or similar. Must be a lifelong learner and have the ability to coach and mentor others. Ability to effectively communicate with all levels of authority. Effective critical thinking skills. Bilingual: Spanish/English.

Additional Skills/Requirements Preferred : Successful completion of medical terminology training within 1 year of hire.

PHYSICAL DEMANDS

Physical Demand Code: 6A, Customer Service

Work Function/Activity : Sedentary to Light Physical Demand

The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.

OTHER

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: No
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes