The Commercial Bank (CB) is in a multi-year initiative to transform across all business segments, sales, service, onboarding, support functions, and technology. As a Control Manager Senior Associate, you will support creating, documenting, and monitoring risk and controls for the CB Know Your Customer (KYC) Quality Assurance (QA) program & function. Additionally, you will be part of the CB Controls and Continuity Services - Business Operations Executive (BOE) team reporting directly to a Control Manager Vice President. In addition, you will work closely with the Business operation leads, technology, and control colleagues across the wholesale franchise. You will also work with representatives from the business, legal, compliance, risk, audit, and technology control functions.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function, and Region, a comprehensive coverage and joint accountability model with the business executive promotes early operational risk identification and assessment, compelling design and evaluation of controls, and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise

2) Risks and controls identification/assessment

3) Control breaks and resolution

4) Control governance & reporting

Job Responsibilities:

• Evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine the root cause of control breaks.
• Ensure controls are appropriately written, operating effectively, and are essential to proactive risk and control.
• Perform ongoing analysis of program-related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies.
• Assist with developing Control & Operational Risk Evaluation (CORE) mapping and documentation through participation in end-to-end process walkthroughs and deep dives with business units.
• Provide control-related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to produce consistent and rigorous operational risk practices and Control programs, including control committees, risk mitigation, key risk indicators, control design, and effectiveness evaluation/testing.
• Help establish/reinforce control governance and reporting to identify meaningful metrics to inform on the health of operational risk and control environment; escalate control breaks based on key reporting indicators; and provide input to control committees and forums.
• Perform action plan validation testing and support Quality Assurance testing and CORE testing in support of control objectives.
• Leverage technology and process improvements to mitigate reliance on manual processes.
• Support business operations by partnering with the business to create best practice solutions for process and control enhancements, providing expertise in risk/controls and developing corrective action plans.
• Acting as a liaison for internal and external audits, including compliance-related exams.
• Identify, escalate, and report risk events. Work with the appropriate groups to determine control weaknesses and root causes-record risk events in the corporate internal tracking system.

Required Qualifications, capabilities and skills:

• Bachelor's degree or equivalent experience required.
• 5-7 years of experience in the financial services industry with a background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business-related function/operation.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred qualifications, capabilities and skills:

• Business knowledge - the ability to understand the Commercial Banking business/knowledge of regulation surrounding business.
• Team Player - strong influencing skills and ability to develop strong partnerships across businesses.
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner.
• Networking - strong interpersonal skills; strong collaboration and relationship building skills.
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and can work in a fast-paced environment.
• Decision Making/judgment - moderate level of independent decision-making using sound judgment.
• Problem-solving / Analytical skills - solid critical thinking, attention to detail, and analytical skills; ability to synthesize large amounts of data and formulate appropriate conclusions.
• Understanding root cause / identifying control breaks.
• Developing timely and sustainable solutions.
• Analyze metrics for emerging risk.
• Implementation skills.
• Writing Action Plans, Procedures.
• Change Management.
• Ability to multi-task, prioritize and deal with multiple tasks in a fast-paced and evolving environment.
• Experience in interacting with global partners and management pillars across businesses and geographies.

***Note to job seekers: this hybrid role requires going into the office three days a week with two days of flexibility to work from home. Remember, this is subject to change at any time per JP Morgan guidelines. This role is only supported in one of the following locations: Chicago, IL, Columbus, OH, or Plano, TX.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans