Job description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist then in their journey. If you want to have a positive impact in the lives of others come join us!

As a Compliance Support Specialist, you will support and promote FBH’s vision and mission to enhance and change lives. Provide a warm, welcoming and professional environment. Enhance the quality of care by providing support that optimizes clinical productivity. A Compliance Support Specialist performs duties that ensure accurate billing and reporting. Many of the tasks associated with this role require and expertise and efficiency in data entry. The Compliance Support Specialist is an integral part of every service area within FBH and requires knowledge of both general operations and contractual requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Effective communication and interpersonal skills are required. Familiarity with basic computer software, including but not limited to: operating systems, email, and internet is required. Experience in a Microsoft Office environment and experience with electronic medical records are preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:

• Work with all programs areas to develop efficient workflows and accuracy of service reporting and billing.
• Review a minimum number of encounters per day, per service area and assign appropriate CPT or HCPC codes based on documentation.
• Participate in routine trainings and meetings, as needed, to understand service reporting requirements.
• Track encounters that require correction and follow through on outstanding items.
• Provide education and assistance to direct service staff for correcting documentation.
• Accurately record clinical information as it impacts billing and reimbursements.
• Enter data into the electronic auditing tool.
• Greet each internal customer, whether by phone or in person, in a warm, welcoming and professional manner.
• Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.

QUALIFIED CANDIDATES WILL HAVE:
REQUIRED:

• High School graduate or equivalent required.
• Two years billing experience required - College education or specialty certification may be substituted for experience.

PREFERRED:

• Electronic Medical Records data entry experience preferred.

PAY RANGE (Hourly/ Non-Exempt):*

Customer Service Representative I - $18.00 - $21.93

Customer Service Representative II – $19.90 - $24.23

Customer Service Representative III - $21.86 – 26.63

*All pay is based on longevity at Frontier Behavioral Health and thus, the starting pay for this is $18.00 per hour.

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

OUR BENEFITS AND PERKS ARE AMAZING!

BENEFITS:

• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:

• Signing Bonus!
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• No-cost licensure supervision for those pursuing clinical licensure.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE.

Job Type: Full-time

Pay: $18.00 - $21.93 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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