Job description
Acara solutions is looking for a Customer Service Representative for our client located in Tullahoma, TN
Essential Job Duties and Responsibilities:
- Answers all incoming fare media phone calls from customers.
- Processes all faxes and emails inquires.
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Answers all inquiries related to fare media.
- Initiates outbound call as needed.
Minimum Job Requirements:
High school degree, or equivalent, plus two years experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast paced environment. Able to work and respond in a high volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.
Job Types: Full-time, Contract
Salary: Up to $14.00 per hour
Schedule:
- Day shift
Experience:
- Customer Service/Call Center: 2 years (Required)
Work Location: Hybrid remote in Tullahoma, TN 37388
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