Level

Job Location

Remote Type

Position Type

Salary Range

Travel Percentage

• Thrive in a fast-paced environment (virtually + in person).
• Advanced understanding of, and continual self-education on marketing best practices.
• Substantial financial experience, managing multi-million dollar budgets.
• Experience managing a wide array of projects and clients simultaneously.
• Significant management experience with increasing responsibility and demonstrated capability with cross-functional teams.
• Ability to review and distill multiple sources of information to support strategy and provide direction.

• Execute innovative ecommerce campaigns that will increase awareness and revenue including search engine marketing (SEM), search engine optimization (SEO), paid social media, online digital advertising, management of online travel agencies(OTAs), and third-party online listings for our clients and their properties; projecting a positive perception of our clients, their hotels, restaurant(s), services, and employees
• Represent Miles Partnership and client accounts in client meetings
• Manage day to day deliverables in collaboration with the client and production team
• Ensure all contractual requirements are consistently being met with the client
• Build relationships with stakeholders in the client’s tourism industry, as well as, explore new business opportunities
• Conduct project discoveries and gather technical requirements. Implement plans for new projects and programs
• Identify and provide ongoing key measurements. Analyzes reporting with suggestions for corresponding program adjustments.
• Coordinate with the production team to deliver products on schedule/budget
• Manage communication with the client, reporting on project status and deliverables
• Manage and maintain weekly status meetings/documents
• Manage resources and freelancers to assist workload of the production team
• Create and maintain project schedules
• Work with the Creative and Media teams and Account Director to develop project scopes
• Create and maintain tracking procedures for the contract/approved scopes
• Manage and process all invoices and own the billing process
• Create, maintain and circulate client and project status reports
• Responsible for internal and external documentation/communication of agreements, account details and deliverables
• Support Account Director in maintaining and growing quality client relationships - identify potential business opportunities
• Responsible for keeping Account Director updated on issues of strategic/political importance

• 3+ years of directly related marketing/advertising or project management experience
• Comprehensive understanding of creative processes and techniques – including digital platforms
• 3+ years of experience working with mid-senior level customers to understand the motivation, timeframe and acceptable level of effort for agency projects
• 2+ years of directly related ecommerce and digital marketing/advertising work experience
• Applicants with industry certifications are highly preferred, such as but not limited to: Certified Revenue Management Executive (CRME); Certification in Hotel Industry Analytics (CHIA-STR); Certified Hospitality Digital Marketer (CHDM); and advanced degrees aligned specifically with eCommerce.
• Knowledge of media planning and KPIs a plus, familiarity working against goals and budgets a must
• Able to manage own workflow while coordinating with project teams and management on schedules, requirements, goals, and assignments as needed
• Able to create & manage complex schedules with overlapping priorities and deadlines
• 1+ years experience with Web analytics systems (e.g., Google Analytics)
• Experience managing monthly billing procedures and willingness to own the invoicing process
• Able to shift priorities quickly and examine issues both strategically and tactically
• Able to multitask, perform efficiently and well under tight deadlines
• Able to carry out detailed tasks and projects with minimal direction or supervision
• Willing to take direction, but also work independently
• Able to respond positively to customer feedback
• Able to communicate clearly and concisely, both verbally and in writing
• Able to effectively manage relationships, both internally and externally
• Display a dependable, strong work ethic
• Familiarity with Microsoft Office and Adobe Creative suites
• Hospitality/tourism experience is a plus

• Culturally Competent
• Emotional Intelligence
• Effective Communication
• Analytical
• Adaptable/Nimble
• Creative/Forward-Thinking
• Critical Thinking/Problem Solving
• Financial Management
• Teamwork/Collaboration
• Professionalism/Work Ethic
• Trustworthy, reliable, and ethical
• Time Management
• Conflict Management

• Comprehensive benefits package, including medical, dental, vision
• 401k matching contribution
• Generous paid time off compensation
• Flexible work schedule
• Paid volunteer opportunities and company supported charitable events
• Collaborative, creative and fun team environment with professional growth opportunities

At Miles Partnership, we are driven by our commitment to actively advance diversity, equity and inclusion to evolve equitable and inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all. Learn more here.