SUMMARY

Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.

PRIMARY RESPONSIBILITIES

• Travel to multiple WIC sites.
• Answer and direct phone calls.
• Screen applicant inquiries for eligibility.
• Manage appointment scheduling/rescheduling including reminder phone calls.
• Greet and triage participants to appropriate staff.
• Oversee flow of applicants/participants in waiting area.
• Clerical duties as assigned/required.
• Verification of identity, income, residency, participant category and data entry.
• Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors.
• Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs.
• Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits.
• Issuing and re-issuing food/formula prescriptions/benefits.
• Security of WIC e-cards.
• Receive training and attend appropriate in-services to attain competency and earn CEUs.
• Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education.
• Participate in quality assurance activities.
• Assist in the planning and development of education materials and group nutrition education activities.
• Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Fluency in English, Spanish AND Portuguese
• High School Diploma or GED
• Valid Driver’s License
• Reliable, daily means of transportation to/from/between multiple WIC sites
• Availability to work during morning, afternoon, evening and Saturday hours
• One year office experience with good computer skills
• One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide
• Excellent communication, interpersonal and customer service skills
• Well-organized, systematic, team-work approach to work
• Interest in nutrition or health care
• Sensitivity to the needs of participant population.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Program Director
• Indirectly reports to Senior Nutritionist
• Direct reports of this position are N/A
• Indirect reports of this position are N/A

PHYSICAL REQUIREMENTS

• Ability to drive
• Ability to see and read a computer screen and paper documents
• Sitting for sustained periods of time

WORKING CONDITIONS

This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace