Job description

CoCo Key Hotel and Water Resort is a family-friendly hotel with 391 spacious guest rooms and a one-of-a-kind 54,000 sq. ft. canopy-covered/outdoor water park located on Orlando's iconic International Drive. Along with exhilarating water slides and refreshing swimming pools, our International Drive hotel is home to a 6,500 sq. ft. arcade, two restaurants, an on-site convenience store, fitness center and more. As a proud Universal Partner Hotel, CoCo Key Hotel and Water Resort provides a scheduled shuttle service to Universal Orlando Resort™ and SeaWorld® Orlando, or hop on the I-Ride Trolley to cruise the shops and attractions along the International Drive corridor. Enjoy great value and premium amenities just minutes from the thrilling theme parks and Central Florida's best shopping.

We have an exciting opportunity to join our team!

Responsibilities

As Director of the Water Park, you will make sure that all aspects of the Water Park are covered and that company goals are met. You are responsible for everything from negotiations to budgeting and purchasing. In addition, developing long-term operational strategies that help meet company objectives.

• Liaise with Executive committee to make decisions for operational activities and set strategic goals
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Responsible leadership of staff members, including recruiting, hiring, scheduling, training, evaluating and maintaining appropriate staffing levels for the department.
• Conduct & oversee classes, training and in service training for Aquatics staff.
• Assists in developing Managers, Assistant Managers, Supervisors and Lifeguards for potential career advancement.
• Constantly evaluate the existing programming, making necessary changes and improvements.
• Fiscal and budgetary management of aquatic operations including ability to assist in creating and maintaining departmental budgets, forecasts, and financial reports as needed, reviewing and approving all purchases for the department.
• Develop, implement, and monitor programming and schedules for waterpark, activities, recreation & swimming pool operations.
• Ensure all lifeguard certifications are current.
• Direct the implementation of department policies and procedures.
• Communicate effectively with both internal and external customers, using tact and diplomacy to defuse anger, collect accurate information, and resolve conflict.
• Monitor, manage and respond to guest comments and proactively addressing guest comments with operational & appropriate resolutions.
• Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Attend daily and/or weekly staff meetings with department heads, supervisors & managers.
• Attend monthly resort Safety meeting.
• Prepare reports for accidents and remain updated on emergency/safety procedures.
• Assist in maintaining inventory & controls of Waterpark, Game Room & Retail merchandise/supplies.
• Coordinate with Water Technician to ensure all water quality requirements are met including, but not limited to, testing water, recording test results, and addition of chemicals. Ability to assist in performing and documenting regular water testing in accordance with all Water Resort Policies.
• Monitor mechanical equipment and reports any problems to Engineering for repair by submitting work orders for repairs immediately to ensure effective waterpark operations.
• Administer and ensure enforcement of all water resort rules and regulations; ensure that appropriate records are kept and that the preparation of local, state, and federal reports, including all safety checks and reports, are timely and accurate.
• Ability to perform cash-handling functions, including point-of-sale (POS) system, registers, and run daily reporting, as needed.
• Provide a safe and fun environment for the guests by monitoring cleanliness and housekeeping of game room, pools chairs, cabanas, pool and pool decks, and surrounding areas.
• Performs other duties as assigned, requested or deemed necessary by management.
• Holiday/Special Event/Rainy Day Activities: Assist in planning, promoting and implementation activities for rainy days, holidays & special events.
• Performs any other job-related duties as assigned.

Qualifications:

• 3+ years of supervisory experience
• E&A International Lifeguard Training Program® certification, preferred or equivalent. (must be obtained if hired)
• E&A ILTP® Instructor (must be obtained if hired)
• CPR/First Aid/AED certification (must be obtained if hired)
• Successful completion of criminal background check
• Certified Pool Operator (CPO) or equivalent (must be obtained if hired)
• Capable of working unusual hours, including late nights, weekends and all holidays in a fast paced atmosphere

Must have Water Park Experience

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Orlando, FL 32819: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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