JOB SUMMARY

At NorthBay Healthcare the Unit Clerk (UC) is responsible for general clerical and reception duties. The Unit Clerk, utilizing the Jean Watson Nursing Theory of Caring and the Relationship Based Care Model, provides assistance to patients, families, visitors, colleagues to provide excellent customer service. Supports the mission, vision, values and expectation of excellence of the organization.

PRIMARY JOB DUTIES

• Performs primary greeting duties ensuring all employees and visitors are met with acknowledgement, a smile, and offer to provide assistance.
• Assists in maintaining a clean, safe environment for patients, self and co-workers and reports any unsafe conditions to the appropriate personnel.
• Utilizes effective verbal and written communication with patient and family, physicians, and all other members of the healthcare team.
• Answers telephones, takes and relays messages, and pages MDs/staff as needed.
• Acknowledge individual responsibility for appropriate use of resources including equipment and supplies.
• Actively participates in and contributes to NorthBay programs and/or initiatives designed to maximize the return on organization financial resources through improvements and service delivery, reduction in expenses, and/or optimization of revenue.
• Assists in enrolling patients in the patient portal to help engage patients in their care.
• Orders, maintains and restocks unit supplies.
• Demonstrates excellent customer service skills for internal and external customers, ensuring phones and call lights are answered timely and professionally.
• Ensures unit office equipment is functioning, knows how to troubleshoot issues. Organizes and cleans work area for next shift.
• Reports non-functioning equipment to appropriate party.
• Performs other duties as assigned.

Education:

• High school graduate or equivalent.
• Course in medical terminology preferred.

Licensure:

• Current AHA or equivalent CPR required.

Experience:

• Previous unit clerk, clerical experience preferred.

Skills:

• High level of initiative and independent work skills.
• Excellent organizational and time management skills.
• Basic computer skills

Interpersonal Skills:

• Interacts with patients, staff and visitors in a pleasant, cooperative, and courteous manner.
  

Compensation:

• Hourly Salary Range Min $22.57- Max $ 24.93 (Offered hourly rate based on years of experience)
• Plus, Generous Shift Differentials

At NorthBay Health we are committed to providing you with competitive wages and quality benefits for you and your family:

• Wages reviewed annually and adjusted to remain competitive
• Medical, dental and vision benefits for full and part-time employees and their families. Part-time is 20-39 hours per week
• Tax-deferred 403b with a percentage matched by NorthBay Health
• Employee Assistance Program
• Tax deferred dependent care plan
• Life Insurance
• Employee Recognition Program
• Vacation & Sick Time benefits
• Disability Insurance
• Group Long Term Care Benefit
• Wellness Program
• Generous shift differential