Job description
Empower Federal Credit Union offers excellent benefits including:Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!
Please note: All candidates will be subject to a credit check to determine employment eligibility.
Role:
Do you have a passion for developing people and helping them reach their full potential? Are you looking for a career where you are empowered to be your best self? Do you want the opportunity to be part of a growing company where employees do right by their members every day? Well, you’ve come to the right place. Empower is seeking an experienced Training and Development Manager to lead our highly motivated training and development team! At Empower, we strive to build relationships with each individual member and create a lifelong financial partnership, one member at a time. In this role you will drive and oversee learning and development programs to support operational, strategic, and business objectives for the credit union. You will need to be passionate about inspiring, educating, and engaging employees through learning and development opportunities.
Our headquarters are in Syracuse, New York. We work on a hybrid-schedule which does require in-office time in combination with work-from-home time. This role reports directly to our Vice President of Training & Development!
As our Training and Development Manager, you will be responsible for developing, implementing, and overseeing training programs to enhance our employee performance so we can continue to provide best-in-class service to our membership. In partnership with other departments, you will work to identify training needs, then design and deliver effective training programs with a focus on digital learning.
Essential Functions & Responsibilities:
35% Plan, develop and provide training and staff development programs, using knowledge of the effectiveness of methods such as but not limited to classroom training, demonstrations, eLearning, on-the-job training, meetings, side by sides, and workshops.
25% Oversees new employee orientation sessions and on-the-job training, including use of computers, software, refresher and upgrading training.
20% Develops and maintains a well-trained and qualified staff. Evaluate employee performance periodically meeting with staff and reviewing the performance and areas of improvement. Tracks the progress of trainees through routine tests, observation, and feedback from supervisors; evaluates the effectiveness of the current training.
10% Keeps informed and is proficient about all products offered to members, latest techniques and versions of software. Keeps informed of latest changes in consumer protection laws, current CU policies, guidelines and procedures and rates. Keeps up to date on new legislation and regulations pertaining to CU products and services.
5% Develops the annual budget for the department and reviews expenditures through the year.
5% Performs other related duties as required.
Performance Measurements: 1. See Dayforce (HRIS) for performance goals upon hire with Empower.
Knowledge and Skills:
Experience: Five years to eight years of similar or related experience including:
- Proven work experience as a Training Manager within the financial services industry (banking/credit union) or Retail Environment preferred.
- Hands-on experience with Learning Management Systems (LMS)
- Digital Learning Experience required.
- A bachelors degree in Human Resources, Training & Development, or related field (preferred)
- Industry equivalent in lieu of a degree, in a financial institution or retail space strongly preferred.
Other Skills: Must have a valid driver’s license and able to operate a motor vehicle. Demonstrated knowledge of all products and core processing system to be taught to employees. Above average of working knowledge of Windows Operating Systems. Demonstrated excellence in member service and ability to maintain confidentially. Ability to work well under pressure. Ability to prioritize several projects at once. Willingness to work flexible hours possibly to include weekends or after business hours training classes. Possess above average time management, organizational, multi-tasking, and interpersonal and communications skills, both written and oral. Experience in public speaking. Ability to initiate the “fun factor” while training employees. Possess an upbeat and positive attitude. Patience and empathy for employees in training. A professional, business appearance is required.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
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This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Empower Federal Credit Union (EFCU) and its affiliated companies know employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development.
Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm our commitment.
Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below:
a) Fax: 315-455-5423
b) US Mail: 1 Member Way Syracuse, NY 13212
c) Phone: 800-462-5000
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