Job description
ARE YOU READY FOR AN ADVENTURE? BECOME A MOTOR TOUR GUIDE WITH THE Catalina Island Company! Take guests on guided island tours in our customized H1 Hummers and uniquely designed island vehicles. Share the most incredible views of beautiful Catalina Island while providing ecological, historical and fun information. Search the interior for wild bison, Catalina foxes & Bald eagles with your guests, and create memories worth repeating!
Supervision Received and Exercised
Under general supervision, performs a variety of tours & excursion activities for Catalina Island visitors. Performs pre-trip vehicle inspection and safety checks. Drives the island's interior and city roads and ensures each guest has an enjoyable and memorable experience; and performs related work as required. This position is subject to drug and alcohol testing.
Distinguishing Characteristics
This is an advanced level classification in the Motor Tours & Activities series responsible for performing a variety of driving and spiel / narrative functions as well as performing a variety of routine daily vehicle inspections (DVIR), interacting with guests and exemplary customer service skills.
Essential Duties and Responsibilities
Management reserves the right to add, modify, change, or rescind the work assignments of various positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
The incumbent is responsible for:
- Drive tours through the town of Avalon and out into the interior of the Island
- Always ensure exemplary customer service skills
- Deliver commentary on the island history, wildlife, flora & fauna
- Properly document pre-trip inspections & passenger counts
- Properly document any accidents or incidents
Minimum Qualifications
- Must have a valid commercial Driver’s License with a clean record
- Must have passenger endorsement
- Must be able to work in a fast-paced, deadline driven environment
- Must have exemplary customer service skills
- Must be able to deliver a commentary whilst driving passengers
Education and Experience:
- Must be a minimum of 21 years of age
- Previous tour driver experience & airbrake endorsement preferred
- High School/GED diploma
Knowledge of:
- Principles and practices of record-keeping.
- Principles and practices for providing an elevated level of customer service.
- Modern office practices, methods, and computer equipment and applications.
Ability to:
- Learn new skills and tasks with a willing eagerness
- Work comfortably at heights.
- Fully complete required site-specific safety training and pass written and practical skills tests.
- Obtain valid CPR, AED, and First Aid certification.
- Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures.
- Independently keep touring guidelines, routes and timelines.
- Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.
- Complete DVIR records and files as required by USDOT
- Use English effectively to communicate in person, and in writing.
- Pass drug screening requirements.
- Obtain the Naturalist certification through the Catalina Island Conservancy.
Licenses and Certifications:
- At time of appointment, a valid commercial Driver’s License with passenger endorsement and satisfactory driving record that is maintained throughout employment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
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Visual acuity and the ability to hear in order to clearly communicate to managers, coworkers, guests and vendors
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Must be able to lift up to 40+ lbs.
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Must be able to reach with hands and arms
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Must be able to sit, stand or walk for extended periods of time
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Must have finger to hand dexterity, ability to grip controls, tickets
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Must be able to bend, kneel and crouch
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Must be able to work in an inside and outside environment with varying temperatures ranging from 40 – 90 degrees Fahrenheit
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Must pass a Background and Drug Screening
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Must be able to drive at night
Environmental Elements
Operators of tour buses and offroad tour vehicles work primarily in an outdoor environment with moderate noise levels. May work in cold and hot temperatures, or inclement weather conditions. Tour vehicle operators will interact with individuals in interpreting and enforcing rules, policies, and procedures.
Working Conditions
Drivers may be assigned an on-call and irregular work schedule, including weekends, early mornings, evenings, and holidays.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
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