Job description

Job Store Staffing is seeking a Tier One Customer Care Agent for a manufacturing company in the Louisville area.

The position requires in-office availability Monday-Friday during daytime hours as well as in covering some after-hours on-call rotations (shared among Team Agents).

Type: Temp-to-hire

Pay: $21.50/hr

Location: Louisville

Schedule: Monday - Friday

Responsibilities:

• Act as the first point of contact for customers seeking help with technical issues.
• Provide troubleshooting and technical assistance with applications and hardware.
• Field inbound calls or e-mails from both end users and businesses requesting assistance and/or information
• Clearly document outcomes and steps taken to resolve issues
• Coordinate shipment of components from KIOSK warehouse to field
• Dispatch/Manage on-site technicians to replace hardware and/or troubleshoot issues
• Other duties as required.

Required Skills:

• High school diploma.
• Fundamental knowledge of Windows Operating System and basic diagnosis of computer systems
• Ability to prioritize and work in a fast-paced high-volume environment.
• Experience as a technician or help desk position, desirable.
• Adaptability – Being open to and actively solicit new ideas and opinions.
• 1-2 years’ experience in a customer service environment.

If interested, please APPLY and text/call Ellen @ 303-940-9252.

Job Type: Full-time

Pay: $21.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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