JOB DESCRIPTION

Job Title: Retail Associate

Department: Thrift Store

Reports To: Retail Manager

Date Created: April.2021

• Assist the Retail Management team in the building of the team, by being an example of “revealing Christ” to all staff, donors, and customers.
• Provide a friendly and joyful welcoming to all customers when they enter the store and throughout their shopping experience.
• Assist the Retail Management team in register transactions including handling of cash and credit card payments and any non-cash purchases, in order to ensure the accuracy and security of all transactions.
• Work with the Retail Management team to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.
• Attend as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.

• Work with store staff in maintaining the physical appearance of the store on every shift, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of customers and employees.
• Maintain and clean out fitting rooms on a regular basis.
• Assist store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.
• Under the direction of the Retail Management team, assist store staff, as needed, to set up or change store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.

• Must have a commitment to UGM’s mission.
• Must be a people person with a pleasant and willing attitude and have a servant’s heart.
• Experience in retail operations preferred.
• Excellent communication skills (both oral and written) with an excellent command of the English language.
• Excellent math and money handling skills.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to operate a cash register and credit card machine
• Ability to operate general office machines, copier, fax, printers, scanners.

• Work is primarily indoors. It requires climbing stairs, sitting, standing, bending, and reaching - Continuously.
• Requires a sustained level of high energy, stamina, and the ability to move about the store on a regular and ongoing basis – Continuously.
• Requires the ability to hear, see, and speak clearly – Continuously.

• High School diploma or GED required.

• Be able and willing to share the Gospel and participate in all the ministry activities of Union Gospel Mission;
• Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed;
• Adhere to Union Gospel Mission Employee Handbook.

of Benefits

• Two hundred and eight hours paid time off per year to include 6 major holidays. (160 hours of PTO for Full-Time)
• Employees (and their families) have availability of medical, dental, vision, life insurance, Long Term Disability.
• FSA available first of the year following 1 year anniversary.
• 403(b) plan, with company matching after 1 year

of Benefits

• Two hundred and eight hours paid time off per year to include 6 major holidays. (160 hours of PTO for Full-Time)
• Employees (and their families) have availability of medical, dental, vision, life insurance, Long Term Disability.
• FSA available first of the year following 1 year anniversary.
• 403(b) plan, with company matching after 1 year