Job description
Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way
you want to be treated.
Summary:
Responsible for the organization, planning and performance of the assigned activities required to complete installation and support for PC hardware, and software. These activities include user interaction in defining needs, user support and competency, following hospital technology standards and working within the policies and procedures established by the Information Technology Department.
Essential Duties and Responsibilities:
- Install and configure computer systems and applications within the organization.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Resolve technical issues related to network interruptions
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Maintain a workorder log detailing all tasks required to resolve issue and the date of completion
- Organize and file documentation pertaining to inventory and instructional guides for computer hardware
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Works closely with application and technical team members to resolve various technical issues and concerns.
- Actively collaborates with the team on multiple technology solutions.
Must be available for on call duty when necessary and accepts other job duties assigned.
Benefits for You:
At Silver Cross Hospital, we care about your health and well-being and that’s why we work hard to provide quality and affordable benefit options for you and your family. Our comprehensive benefit package includes 4 different Blue Cross Blue Shield Medical plans to choose from as well as dental, vision and life insurances. Other benefits our employees enjoy include PTO & Sick Banks, Tuition Reimbursement, Flexible Spending Accounts, Employee Assistance Program and our 401(k) Savings plan with a match. Benefits are available for our part-time and full-time staff.
Work Shift Details:
Days, On Call as needed
Department:
COMPUTER OPERATIONS
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