Technology Support Consultant
Full Time
Franklin County, KS
$20.13 an hour
Posted
Job description
Important Recruitment Information for this vacancy: Technology Support Consultant
Job Posting closes: Open Until Filled
Position Location: Location negotiable within East Region (see city/county list below)
Position Number: K0109417
Requisition Number: 208456
Agency:
Department for Children and Families
East Region
www.dcf.ks.gov
East Region
www.dcf.ks.gov
About the Position:
- Who can apply: Anyone (External)
- Classified/Unclassified Service: Classified
- Full/Part-time: Full-Time
- Regular/Temporary: Regular
- Work Schedule: Days
- Eligible to Receive Benefits: Yes
- Veterans’ Preference Eligible: Yes
- Search Keywords: IT, Information Technology, Tech Support, Support, Location Negotiable, East Region, Northeast, Southeast, Ottawa, Franklin, Topeka, Shawnee, Marysville, Marshall, Hiawatha, Brown, Osawatomie, Miami, Iola, Allen, Fort Scott, Bourbon, Chanute, Neosho, Pittsburg, Crawford, Independence, Montgomery, Parsons, Labette, Columbus, Cherokee
Compensation:
Annnual: $41,870.40*
Hourly: $20.13
- Salary may be dependent upon the candidates qualifications and experience
Employment Benefits:
In addition to the starting salary, the State of Kansas offers a significant benefits package. All benefit eligible, full-time employees receive:
- Health Insurance including medical; dental; vision (plus optional partner/dependent coverage @ reduced cost)
- Creation of and contribution to your, personal KPERS defined Retirement benefit
- 9-10 paid, annual holidays
- 12 paid, annual vacation days
- 12 paid, annual sick days
- 1 paid Discretionary Day
- Your personal life insurance policy equal to 150% of your starting salary
- This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information…
Position Summary & Responsibilities:
The Information Technology technician will complete the following tasks:
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Troubleshoot incident tickets/answer desktop support phones/provide Tier 1 and Tier 2 end user support.
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Provide documentation on each incident resolution and help establish formal standards and procedures to be used in supporting computer users.
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Provide mid-level technical support for computer users by using telephone, email, instant messaging, remote services (RDP), or in person.
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Provide mid-level technical support for computer users within DCF Enterprise by using troubleshooting technique to resolve hardware and software issues for: Printers, Laptops, PC’s, Operating Systems, MS Office, DNS, DHCP, network file services, connectivity, phones, electronic faxing, internet browsing, software installation, mobile devices, wireless access, file transfer service, and mainframe applications.
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Deploy, install, and upgrade computer hardware and software as needed using tools provided by DCF.
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Assist users by training them on hardware equipment and software applications.
View the full position description at this link: http://content.dcf.ks.gov/hr/careers/K0109417.pdf
Minimum Qualifications:
Education – General
High school diploma or equivalent
One year of experience advising and assisting computer users in a distributed computing environment. Education may be substituted for experience as determined relevant by the agency.
Licensing & Certification:
Must maintain a valid driver's license
Special Qualifications:
Ability to lift up to 35 pounds utilizing safe lifting techniques. Any lifting over 35 pounds requires assistance.
Ability to handle large packages and equipment.
Ability to work safely with high voltage equipment
Ability to frequently travel throughout the region, as well as across the state.
Pre-employment Requirements:
Security Background Check through Kansas Bureau of Investigation (must maintain security clearance throughout employment)
Recruiter Contact Information:
- Name: Mary Hartzell
- Email: Mary.Hartzell@ks.gov
- Phone: 620-212-5286
- Fax: 785-296-2087
Required Documents for this Application to be Complete:
On your Careers - My Job Applications page, verify these documents are present and valid. Upload or delete and replace if needed:
- Transcripts (if applicable)
- DD214 (if you are claiming Veteran’s Preference)
Inside this job's Job Application, upload the these documents:
- Resume (or choose existing if you have one)
- Cover Letter
- Verification of Degree (if applicable)
Job Application Process:
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Sign in to your existing account or Register for a new account.
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Review and complete your contact information on the My Contact Information page.
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Upload documents listed in the Required Documents section of this job posting to the appropriate location.
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Complete and Submit your application.
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Check your email and My Job Notifications for written communications from the Recruiter.
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Email - the email listed on the Careers>My Contact Information page.
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Notifications - view the Careers>My Job Notifications page
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See the helpful links below to assist in completing your application:
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Instructions:
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Job Search
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Create an Account
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Apply
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Frequently Asked Questions
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran’s Preference
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
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