Job description

Job Summary

UT Southwestern is looking to hire a Technical Support Specialist II in their IR Client Services department. Works under minimal supervision to provide routine technical assistance to UT Southwestern faculty and staff with respect to personal computing hardware and software, computer networking, and/or telecommunications.

Experience and Education

Required:
High School and 4 years related experience required.

Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.

Associates or Bachelors degree in related field preferred.

If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B.

Job Duties

Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc…

Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.

Performs preventative maintenance of end user devices and associated peripherals.

Lifecycle management of end user devices to include deployment and decommissioning of assets.

After hours staff will work the Service Desk role as needed. • Advise customers regarding their technology needs and provide the associated costs and vendor quotes.

Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.

Performs other duties as assigned.

Security

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

To learn more, please visit: why-work-here/diversity-inclusion

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