Job description
Technical Support Engineer
This is a hybrid (40% remote and 60% onsite) role in Buffalo. NY.
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution.Our unique proposition of integrated apps which work seamlessly together gives users the ability to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 7 million users, partners in more than 120 countries and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.
About the job:
As a Technical Support Engineer here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. You will be solving issues that help our customer’s businesses keep going and thriving. We're looking for someone who loves to program, is investigative, empathetic, and has great communication skills. You understand small to medium sized businesses and the functions within them.
Responsibilities:
- Own support tickets and troubleshooting within our organization for Odoo, tools and services.
- Investigate Technical Issues (customer-reported problems and bugs): Identify an issue’s root cause, describe an issue’s symptoms, quantify an issue’s scope and propose a solution.
- Own support tickets and troubleshooting within our organization for Odoo, tools and services.
- Working with internal cross-functional teams to solve technical problems for our customers and strategic partners.
- Acting as a technical advisor to our customers and strategic partners.
- Solving technical problems, demonstrating Odoo product value, and communicating clearly and effectively to technical and non-technical audiences.
- Managing support for Enterprise customers in SaaS, PaaS, and Self-hosted environments.
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
- Comfortable working with Python, JavaScript, and PostgreSQL in self hosted, SaaS, and PaaS environments.
- Document support ticket resolution and apply these fixes for customers.
Qualifications and Requirements:
- Bachelor's degree required - Computer Science or Engineering preferred.
- Creative thinker and strategic problem solver.
- Knowledge of coding/scripting (Bash, Python, JavaScript, etc.).
- Familiarity with database concepts/scripting.
- Ability to communicate technical concepts clearly and effectively, both written and verbally.
- Demonstrate an affinity for Saas products that handle CRM, Accounting, Inventory, POS, and other software verticals.
Nice to have:
- 1-3 years of professional experience.
- Business experience at an ERP.
- Experience/knowledge with SaaS/PaaS/Cloud based applications.
- Sociable and outgoing.
- Willing to learn constantly and work proactively.
- Prior experience at a fast-growing startup.
Compensation and Perks:
- Technical Support member benefits include: healthcare (Independent Health!), dental, vision, life insurance, Health Savings Account.
- PTO (Paid-time-off), paid sick days, and paid holidays.
- Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals.
- Evolve in an exciting working atmosphere with a passionate growing team!
- Company-sponsored events for groups of 6+ employees.
- Pre-tax commuter benefits such as parking and transit.
- Snacks, fruit, and coffee/drinks on tap!
- Yoga classes on-site and other activities possibly expensed if multiple employees attend, especially sports-focused activities.
- Several activities are often organized all over the year, such as weekly sports sessions, team-building events, monthly drinks, and much more!
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We will consider for employment qualified applicants with arrest and conviction records.
caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.