Job description
Technical Service Manager - REMOTE
Why work with us?
> Benefits are effective on day one for all full-time direct hires
> Training programs are available to help guide team members and develop new skills
> Growth Opportunities - there are immense opportunities to grow your career
> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Responsibilities:May Include:
- Technical support to the customer on unitary, ductless, light commercial and VRV products.
- Support/training commissioning of Daikin products.
- Working with the sales team to support a stronger customer base through support and training.
- Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints.
- Communicate and monitor field complaints to quality team.
- Warranty Claim Validation. Targeted investigation of questionable claims.
- Field Communication / RMA / Service Bulletin Support. Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions.
- Installation training focuses on targeted dealers with high failure rates.
- Support the production of training material where required.
Knowledge & Skills:
- Excellent customer service skill
- Experience with unitary products required.
- Experience with Ductless products preferred.
- Experience with VRV/VRF products preferred.
- Experience with inverter technology preferred.
- Prior experience in regional technical support preferred.
- Excellent verbal communication, telephone, technical writing & computer skills required.
- Proficiency in planning, organizing, and prioritizing.
- Strong interpersonal and management skills. Self-starter, resourceful, creative, and results oriented.
- Proficiency with MS Office – Outlook, Word, Excel and PowerPoint
Experience:
- 5 years of experience in customer service-related preferred.
- Minimum of 6 years technical service experience within the HVAC industry
Education:
- Associate degree in HVAC with Minimum 5 years’ experience in HVAC
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Must be capable of traveling on a regular basis.
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities
caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.